Business Trainer
Warszawa
Viseven – Europe /
Full-time /
Remote
Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at offices: Zhytomyr (Ukraine), Tallinn (Estonia), Poland (Poznan), New Delhi (India) and Bridgewater (NJ, USA).
Responsibilities:
- Organize and conduct trainings on Viseven's solution for the client
- Working with multiple departments and product teams, and liaising with them about Customers' needs to deliver the training plan timely and successfully
- Learning materials creation and update (Training scripts, presentations, User Guides, video and Product tours scripts, Articulate exercises, quizzes)
- Communicating with internal and external customers to support their queries
- Co-create and define with the program manager and the client the learning curriculum for end-users
- Collaborate with the program manager to continuously follow up/ update all learning resources available for the end users
- Establish a solid communication channel with different customers to guide them during their experience
- Collect feedback from the learning process and build on make it better timely
Requirements:
- Experience of online training sessions at least a year.
- Recommended: experience in software training and customer onboarding
- Recommended: acquaintance with pharma business and work of medical representatives
- Recommended: experience in Veeva and/or Salesforce CRM (optional)
- Proactive life position and desire to constantly learn and develop.
- Team player who is able to create and maintain collaborative and inspiring work environment.
- Upper-Intermediate level of English both speaking and writing.
What we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:
· Competitive compensation and regular performance based salary and career development reviews
· Passionate experienced team, friendly atmosphere
· Professional and career growth
· Paid time off - 18 business days per year (20 business days after 2 years of cooperation) + national public holidays
· Non-documented sick leave - 4 business days per year
· Documented sick leave - 20 business days per year
· Family leave - 3 paid business days in case of marriage, childbirth or bereavement
· English learning courses
· Opportunities to participate in professional forums and conferences
· Regular corporate events and team-buildings
· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home
