Portfolio Customer Success Manager
Buenos Aires
Viseven – LATAM /
Full-time /
Remote
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Responsibilities:
- Possess a thorough understanding of the entire product and service portfolio, have deep understanding of Customer's needs and goals to advise them on how to leverage these offerings to achieve maximum benefit and meet their strategic goals.
- Provide advanced consultation to clients, challenging existing solutions with better options, suggesting improvements, and inspiring clients with innovative ideas from our roadmap.
- Understand customers AS-IS state, their strategy and desired outcomes.
- Pro-actively guide customers in their Digital Transformation journey to higher maturity, inspire them with new ideas from our roadmap and foster exchanges of relevant good practice observed in the industry/with other clients
- Develop strategies for overcoming challenges together with internal team and with client (analyze the case, form solution, discuss with client). Keep track of possible risks, establish plan for their mitigation
- Act as the voice of the customer. Ensure feedback is transferred and considered by relevant Vi7 teams [production, R&D, support, etc]. Establish tracking to ensure agreed improvements are implemented.
- Orchestrate collaboration throughout project lifecycle from initiation to execution and continuous improvement.
Requirements:
- Industry knowledge.
- In-depth understanding of the pharmaceutical industry, market dynamics, and digital transformation trends.
- Typical operations of a Pharma company [structure, how sales and marketing works, Global-to-Local].
- Digital experience in the pharmaceutical domain.
- Fundamentals of customer engagement.
- Ability to analyze customer data to identify trends, patterns, and areas for improvement.
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
