Portfolio Success Manager (Eng+Span)
Buenos Aires
Sales – CSMs /
Full-time /
Remote
Viseven Group is an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Role description:
We are looking for a proactive and responsible Portfolio Success Manager who will align and organize a cross-functional team of the specific complex project, being the proxy between the client team and production teams inside the organization.
Responsibilities:
- Understand the scope of work dedicated to each team member, create a comprehensive collaborative environment for them to share and escalate.
- Plan, monitor, and control all activities related to all assets/product development and roll-out, enabling a high-level view of a situation.
- Work in close collaboration with internal production teams to ensure successful execution.
- Make sure all projects are on track, deliver solutions using the established best practices and in accordance with the agreed SLAs\project timelines.
- Be responsible for monitoring statuses and budget expenditures, escalating any existing issues to the relevant personnel (Account Director).
- Identify and deal with any potential problems at early stages and provide solutions before the situation becomes critical.
- Keep track of possible risks, establish a plan for their mitigation.
- Manage communication with key stakeholders.
- Provide day-to-day monitoring and control of the level of the overall request and their statuses across all portfolios of projects.
Required skills and knowledge:
- 2+ years in pharma marketing (or at least product marketing)
- 2 + years of experience in CSM/ Customer Care/ Customer Success/ B2B Sales
- Experience in working with international clients
- Knowledge of main CRM systems
- Experience with Jira, Office 365
- Knowledge of Veeva CRM and SFMC
- Designing user interfaces for websites or applications
- Project management skills
- Fluency in English and Spanish
- Portuguese would be an advantage
- Advanced communication and presentation skills
- Ability to handle multitasking productively
- Ability to learn new information and get accustomed to new working tools quickly
- Great team player: proactive, responsible, optimistic, flexible, organized, helpful
- Time management and stress resistance skills
What we provide:
We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with a highly competitive compensation and exceptional benefits, such as:
· Competitive compensation and regular performance based salary and career development reviews
· Passionate experienced team, friendly atmosphere
· Professional and career growth
· Paid time off - 18 business days per year (20 business days after 2 years of cooperation)
· Non-documented sick leave - 4 business days per year
· Documented sick leave - 20 business days per year
· Family leave - 3 paid business days in case of marriage, childbirth or bereavement
· Comprehensive medical insurance compensation
· English learning courses
