Project Manager

Vancouver, BC
Customer Success
Full-time
We are currently seeking a highly motivated, entrepreneurial-spirited individual to join our growing Customer Success team as Project Manager.

In this customer-facing role, you will possess excellent project management skills coupled with strong technical aptitude and strategic planning abilities. Working with customers is second nature to you, and you thrive in a dynamic, collaborative and fast paced environment.

Previous experience in a SaaS environment is strongly preferred.

What you'll be doing...

    • Work proactively and responsively with customers throughout their onboarding journey; you will be the customer success owner throughout the onboarding process 
    • Collaborate with BI Consultants, Data Management Engineers, Customer Value Managers and the customer project team to drive the technical and business implementation of our products for multiple concurrent implementations
    • Create and maintain detailed project plans, project records and other systems in order to execute on project delivery (JIRA, SFDC etc)
    • Update tools as required by Customer Success processes (project time tracking, customer success records, confluence, etc)
    • Follow the established Visier Project Management processes and contribute to ongoing improvements of those processes
    • Keep current on all Visier Solutions and continually grow your knowledge around our products and processes
    • May be asked to perform other duties as required.

What you'll bring to the table...

    • Minimum 5 years experience managing multiple concurrent customer implementation projects
    • Certification in Project Management and experience in the HR industry preferred but not required
    • Previous experience working on implementations that require data loading, data management, analytics and web technologies 
    • Experience and confidence working with senior leadership and executives in large enterprise companies
    • Proven experience working in a Customer Success organization 
    • Technically competent with excellent communication skills and the ability to understand complex information and translate into tangible actions for non-technical audiences
    • Up to 25% travel may be required.