Head of Customer Development (d/f/m)

Düsseldorf
Customer Experience /
Full time /
On-site
Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless event ticketing!

About us

In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Why? Because hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with today's needs and expectations. Platforms that were built and got stuck in the 90s made the jobs of ticket managers worldwide an ever-lasting misery.

We finally put this to an end. Now and forever. Our API-first event ticketing solution breaks limitations and unlocks huge potential by letting leading organizers manage, market, and analyze their ticket sales effortlessly and independently.

On this extraordinary mission, we are supported by leading tech VCs, exceptional entrepreneurs, and industry experts such as the San Francisco 49ers, who invested more than $65 million in vivenu to back our extraordinary growth.

We are not an ordinary company and we are not looking for people who want just another job. Our team consists of truly driven individuals, working together to achieve the unimaginable. Are you up for the challenge?

As our Head of Customer Development, you will...

    • develop and execute a framework and strategies to increase adoption of the vivenu platform, transaction volume, and customer satisfaction;
    • build and manage a high-performing team of Client Consultants, Data Analysts and experts in consumer-facing technologies;
    • act as a long-term strategic partner, lead dynamic Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs), presenting performance insights and strategic recommendations to senior executives for our top-grade customers;
    • hold industry events to share learnings, best practices, and market developments, fostering a community of knowledge and collaboration;
    • stay at the forefront of industry trends and emerging technologies, proactively identifying opportunities for customer growth and competitive advantage;
    • design and implement robust feedback mechanisms to continuously gather and analyze customer insights, utilizing this data to inform product enhancements, service improvements, and strategic initiatives;
    • collaborate closely with Product, Marketing, and Sales teams to ensure alignment and integration of customer development strategies, driving holistic growth and customer-centric innovation.

We are looking for candidates that...

    • has proven leadership abilities, with experience in managing cross-functional teams and driving collaboration;
    • holds an advanced degree in Business, Marketing, Engineering, or a related field;
    • has a minimum of 8 years of experience in consulting with previous exposure to consumer-facing businesses;
    • has a proven track record in developing and implementing strategic initiatives that drive significant ROI and customer value;
    • possesses a strong proficiency in advanced analytics and performance measurement, with experience in defining and tracking KPIs;
    • demonstrates ability to serve as a trusted advisor to senior executives, guiding strategic decision-making processes with expert insights;
    • has strong client management skills, with a commitment to driving solution adoption and ensuring high customer satisfaction;
    • possesses strategic and analytical thinking combined with a proactive approach to identifying and pursuing sales opportunities;
    • is willing to go the extra mile and takes pride in their work.

We are offering

    • true impact. At vivenu, we are enabling organizations worldwide to manage their event ticketing in a more efficient, independent, and liberated way. Your work will impact this mission tremendously and you will see the results of your work in no time
    • no internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will inspire you with their thirst for excellence.
    • real empowerment and a steep learning curve. We believe in empowering vivenuans by giving them full ownership and responsibility for their work
    • a culture of rewarding over-performance. We foster a culture of rewarding over-performance, promoting quickly, and supporting ambitious career paths
    • compelling benefits. We offer Paid Time Off (Vacation, Sick & Public Holidays), a Retirement Plan, a Health Care Plan, as well as Training & Development
At vivenu, diversity fuels our rocket ship, and our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. We encourage everyone to apply and consider every application fairly.

Have a look at our mission statement and corporate values here.