Head of Platform Engineering (d/f/m)
Darmstadt
Product & Development /
Full time /
Hybrid
Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
Your Responsibilities
- Team Leadership: Build, scale, and mentor a high-performing DevOps / Site Reliability Engineering team. Foster a culture of ownership, collaboration, and technical excellence. Act as a servant leader who empowers engineers to do their best work.
- Strategic Platform Vision: Define and communicate a long-term platform and infrastructure roadmap aligned with vivenu’s product and business goals. Prioritize key initiatives such as scalability, observability, deployment velocity, and resilience.
- Operational Excellence: Drive the definition and implementation of SLIs/SLOs, introduce system-wide observability standards, and ensure best-in-class uptime and recovery strategies. Lead incident response efforts and post-mortems with clarity and calm.
- Infrastructure Ownership: Design, build, and maintain cloud infrastructure capable of handling >1 billion monthly requests. Define and maintain modular, reusable infrastructure components and manage Kubernetes fleets with high availability in mind.
- Process & Delivery Optimization: Partner closely with development and product teams to continuously improve deployment workflows, optimize build and release pipelines, and enable self-service infrastructure for product teams via efficient CI/CD practices.
- Hands-on Leadership: Stay technically engaged—contribute to architecture discussions, troubleshoot critical issues, and lead technical evaluations. You set the bar high and lead by example in reliability, security, and performance.
What We’re Looking For
- Proven Leadership Experience: A track record of successfully building and leading high-impact DevOps/Platform Engineering teams in high-growth or high-scale environments. You’ve hired, coached, and retained top talent in fast-moving settings.
- Deep Kubernetes Expertise: You are a Kubernetes expert with a deep understanding of container orchestration, pod lifecycle, scaling strategies, and cluster resilience. You know how to keep deployments stable even during flash-sale traffic spikes.
- Cloud & Automation Mastery: Extensive hands-on experience with Terraform, CI/CD pipelines, cloud-native monitoring, and at least one cloud platform (ideally GCP, otherwise AWS/Azure). You know how to automate, scale, and observe everything.
- System Reliability Focus: You bring a strong foundation in defining and rolling out SLIs/SLOs, proactive failure recovery strategies, and self-healing infrastructure. You understand how to strike a balance between perfection and pragmatism.
- Strategic & Tactical Thinking: You thrive in both the strategy room and in the terminal. You balance long-term platform vision with short-term delivery needs and aren’t afraid to get your hands dirty when needed.
- Strong Communicator & Collaborator: You’re able to clearly communicate complex technical topics to both engineers and non-technical stakeholders. You collaborate cross-functionally and bring people along with your thinking.
- Resilient and Calm Under Pressure: Whether during outages, shifting priorities, or leadership challenges—you remain focused, supportive, and solution-oriented. You lead teams through complexity with clarity and confidence.
- Mentor with a Builder's Mindset: You enjoy coaching others, cultivating engineering culture, and building systems that scale in both technology and human terms. You take pride in creating environments where engineers grow and infrastructure hums.
Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 130 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.
Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
