Head of Platform Engineering (d/f/m)
Darmstadt
Product & Development /
Full time /
Hybrid
Redefine the future of live entertainment tech
Welcome to vivenu, the global leader in event ticketing tech and one of the world’s fastest-growing live entertainment tech firms. We are transforming event ticketing for global leaders like the Grammys, the Golden Globes, Stanford University and the Hockenheimring turning what was once a simple transaction into a strategic business advantage. Backed by over $65 million in funding, our platform empowers event organizers to own their brand experience, unlock deep data insights, and seamlessly integrate ticketing into their digital infrastructure.
With six offices worldwide and growing, we deliver a customizable, intuitive solution and industry-leading support that simplify even the most complex ticketing challenges – helping organizers deliver exceptional experiences and drive real growth.
Join us and build the future of live entertainment.
With over 10 million end users and usage quadrupling annually, our infrastructure now handles over 1 billion requests per month — and counting. Our API-first platform solves complex system challenges at scale — delivering performance, flexibility, and reliability for the world’s leading live entertainment brands.
As Head of Platform Engineering (d/f/m) your responsibilities will include:
- building, scaling, and mentoring a high-performing DevOps / Site Reliability Engineering team, fostering a culture of ownership, collaboration, and technical excellence and acting as a servant leader who empowers engineers to do their best work
- defining and communicating a long-term platform and infrastructure roadmap aligned with vivenu’s product and business goals while prioritizing key initiatives such as scalability, observability, deployment velocity, and resilience
- driving the definition and implementation of SLIs/SLOs, introducing system-wide observability standards, and ensuring best-in-class uptime and recovery strategies, also leading incident response efforts and post-mortems with clarity and calm
- designing, building, and maintaining cloud infrastructure capable of handling >1 billion monthly requests; defining and maintaining modular, reusable infrastructure components and managing Kubernetes fleets with high availability in mind
- partnering closely with development and product teams to continuously improve deployment workflows, optimize build and release pipelines, and enable self-service infrastructure for product teams via efficient CI/CD practices
- staying technically engaged with contributing to architecture discussions, troubleshoot critical issues, and leading technical evaluations, to set the bar high and lead by example in reliability, security, and performance
What you will need to succeed in this role:
- proven Leadership Experience, a track record of successfully building, leading, and coaching high-impact DevOps/Platform Engineering teams in high-growth or high-scale environments
- deep Kubernetes Expertise with a deep understanding of container orchestration, pod lifecycle, scaling strategies, and cluster resilience, knowing how to keep deployments stable even during flash-sale traffic spikes
- extensive hands-on experience with Terraform, CI/CD pipelines, cloud-native monitoring, and at least one cloud platform (ideally GCP, otherwise AWS/Azure), knowing how to automate, scale, and observe everything
- System Reliability Focus and a strong foundation in defining and rolling out SLIs/SLOs, proactive failure recovery strategies, and self-healing infrastructure, while understanding how to strike a balance between perfection and pragmatism
- strategic and tactical thinking, to thrive in both the strategy room and in the terminal, while balancing long-term platform vision with short-term delivery needs without being afraid to get the hands dirty when needed
- strong communication and collaboration skills with the ability to clearly communicate complex technical topics to both engineers and non-technical stakeholders, and to collaborate cross-functionally, while bringing people along with your thinking
- Resilience and the ability to stay calm under pressure, whether during outages, shifting priorities, or leadership challenges, the nature to remain focused, supportive, and solution-oriented with the expericience of leading teams through complexity with clarity and confidence
- being a Mentor with a Builder's Mindset, enjoying coaching others, cultivating engineering culture, and building systems that scale in both technology and human terms while taking pride in creating environments where engineers grow and infrastructure hums
Why join vivenu?
Live Entertainment Tech
Play a mission-critical role for global brands, redefining fan experiences from festivals to major sports events. Here, you’re part of the business of fun — powered by cutting-edge technology that brings moments to life for millions.
Sustainable Growth
We scale sustainably on a profitable, VC-backed foundation with true product-market fit. This means continuous investment in our people, products, and long-term vision.
Top-tier Team
Collaborate with over 130 dedicated professionals, including leaders from Google, Slack, and Salesforce. Together, we’re shaping the future of live entertainment technology, one decision at a time.
Global DNA
We’re a diverse, merit-driven team spread across six global offices. Talent and impact are what matter here — not hierarchy or background.
Fast Growing, in All Aspects
Sifted consistently ranks us among the fastest-growing scale-ups in Europe. We’re driven by daily learning, shared wins, and collective growth.
Next-Gen Leaders & Insights
Work alongside some of tech’s brightest minds — from Forbes 30 Under 30 founders to Executive of the Year award winners. At vivenu, you’ll help set the standard for the ticketing industry’s future.
vivenu Inclusion Statement
At vivenu, we believe our people define our success – and that we win with bold, diverse minds. The strongest teams are built on different perspectives, experiences, and voices. We’re committed to creating a workplace where everyone feels empowered to contribute, grow, and thrive to shape the future of live entertainment globally.
Check out our mission statement and corporate values here.
