(Key) Account Manager (d/f/m)
New York, New York
Customer Experience /
Full time /
On-site
Join the Ticketing Revolution!
vivenu was founded in Germany with a global mission: to redefine ticketing for event organizers worldwide. The event industry has long relied on outdated systems that fall short in today’s digital age. Our platform empowers organizers in sectors like sports, live entertainment, and cultural venues to fully customize their ticketing solutions to meet their unique needs and strategic goals.
We’ve achieved rapid growth while remaining profitable, and we’re expanding globally with offices in Europe and the U.S. Leading tech investors and industry experts such as the San Francisco 49ers as well as high-profile clients like Stanford University, the Grammys, and City Winery already trust us.
As we continue to pursue our ambitious goals, we’re looking for passionate individuals to join our dream team. Are you ready to be part of the ticketing revolution?
As an Account Manager you will...
- advise and inspire our customers and accompany them throughout the entire customer life cycle
- build a deep understanding and expertise for the vivenu platform
- plan and implement strategic projects with your customers
- anticipate the wishes and needs of your customers and respond to them
- organize workshops and other events to further strengthen customer loyalty
- collaborate across teams on the further development of the vivenu platform and provide direct customer feedback
We are looking for candidates that...
- have a bachelor's or equivalent degree
- have excellent language skills in English
- have a willingness to commit to our customers and maintain close relationships
- have a customer-oriented mentality and an affinity for digital solutions
- have strong organizational skills and a solution-oriented attitude
- have excellent communication and problem-solving skills and grasp complex problems quickly
- have experience dealing with customers as an Account Manager and SaaS customer success management
- have experience with entertainment or sports ticketing (highly preferred)
$100,000 - $150,000 a year
This base salary range may include several career levels at vivenu and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Additional benefits for this role may include a performance bonus.
At vivenu...
you are at the heart of the action. You are at the center of innovation, actively shaping the future of ticketing. You work in a dynamic environment that constantly evolves and presents new challenges.
you take real responsibility. You take ownership of your projects and decisions from day one. Your ideas and efforts have a direct impact on the company’s success.
we support your personal development. We invest in your professional and personal growth through coaching, mentoring, and workshops. Your development is important to us because your success is our success.
you benefit from great perks. In addition to the latest Apple hardware, we offer numerous extras like team-building events and unlimited access to drinks and snacks. Your well-being is our priority, so you can fully focus on your work.
we live inclusion proactively. We firmly value diversity and believe that different perspectives and backgrounds make our team stronger. We welcome all applications, regardless of gender, origin, sexual orientation, age, religion, or other individual characteristics. Everyone at vivenu has a place to contribute their skills and ideas. Innovation thrives on diversity.
Check out our mission statement and corporate values here.
