Working Student Ticket Buyer Support (d/f/m)

Customer Experience /
Part time /
Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless ticketing.
About us
In 2018, we started vivenu with a bold mission: transforming the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with today's needs and expectations. Platforms that were built and got stuck in the 90s made the jobs of ticket managers worldwide an ever-lasting misery.
We finally put this to an end. Now and forever. Our API-first ticketing platform breaks limitations and unlocks huge potential: letting leading organizers manage, market, and analyze ticket sales effortlessly with our powerful unified solution.
Leading tech VCs, exceptional entrepreneurs, and industry experts such as the San Francisco 49ers invested more than $65 million in vivenu to back our extraordinary growth.
We are not an ordinary company and we are not looking for people who want just another job. Our team consists of truly driven individuals, working together to achieve the unimaginable.
We're looking for an empathic, communicative, and tech-enthusiastic Ticket Buyer Support to own, build, and deepen relationships with customers throughout the entire lifecycle. The position will play a large role in retaining and growing our user base. You will join an experienced, hard-working, and passionate team in our Düsseldorf office determined to make data-driven, API-first ticketing the new industry standard.

About the role: as a Working Student in our Customer Success Team, you will be

    • Acquiring a comprehensive understanding of the vivenu platform.
    • Communicating with ticket buyers in a professional and friendly manner to effectively resolve inquiries, issues, and concerns to ensure outstanding customer service.
    • Assisting customers with the smooth completion of ticket orders, from event selection to successful payment processing.
    • Handling transaction requests, returns, refunds, and other finance-related concerns.
    • Providing comprehensive and accurate information on events, seating categories, venues, and any special features.
    • Proactively managing customer complaints and issues to ensure a high level of customer satisfaction.
    • Resolving technical issues and assisting with digital ticket requests.
    • Working closely with colleagues and other departments to ensure seamless customer service.

What you need to succeed

    • Currently enrolled in Bachelor's or Master's degree program
    • Ideally experience in customer support, preferably in ticketing or event management
    • Ability to solve problems and resolve conflicts effectively
    • Customer-first mentality and willingness to constantly develop yourself further
    • Fluent negotiation skills in German and English
    • Technical understanding and ability to support customers using digital platform
    • Ability to work in a team and willingness to collaborate in a dynamic environment

What we offer

    • At vivenu you get things done and have a true impact on how organizations sell tickets worldwide in a more efficient, independent and liberated way. You are in full charge!
    • No internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will get you inspired with their thirst for excellence
    • We believe in empowering vivenuans in their development by giving them full ownership and responsibilities in their work and celebrating their wins
    • We celebrate a culture of rewarding over-performance, promoting quickly and supporting ambitious career paths
Have a look at our mission statement and corporate values here