US Head of Account Management (d/f/m)

Customer Experience /
Full time /
Get onboard the vivenu rocket ship to revolutionize one of the most exciting industries and enable global and limitless ticketing!

About us

In 2018, we started vivenu with a bold mission: to transform the global event ticketing industry for good. Hundreds of thousands of event organizers around the globe rely on solutions that haven’t kept up with today's needs and expectations. We finally put this to an end. Now and forever. Our API-first ticketing platform breaks limitations and unlocks huge potential: letting leading organizers manage, market, and analyze ticket sales effortlessly with our powerful unified solution.

Leading tech VCs, exceptional entrepreneurs, and industry experts such as the owners of the San Francisco 49ers invested more than $65 million in vivenu to back our extraordinary growth.

We are not an ordinary company and we are not looking for people who want just another job. Our team consists of truly driven individuals, working together to achieve the unimaginable.

Ready for personal growth? Join us to be part of Germany's next big B2B SaaS company!

As the Head of Account Management, you will...

    • cultivate a vibrant team culture that thrives on collaboration and innovative thinking, fostering an environment where team members are enthusiastic about their work and motivated to achieve their best
    • manage Account Managers and Account Management Leads to ensure the achievement of KPIs and organizational goals
    • champion a culture of customer-centricity and professionalism within the Account Management team, fostering an environment where these values are integral to every aspect of our operations
    • identify and address team roadblocks and obstacles, proactively seeking solutions to ensure the smooth operation of the Account Management department
    • collaborate closely with the leadership team (sales/ops/product/c-level execs) to provide regular updates on team performance and actively participate in discussions on ways to improve
    • anticipate staffing and customer needs, communicating these effectively within the organization
    • facilitate the onboarding and training of new Account Managers and Account Management Leads to ensure a seamless transition into the organization
    • play a role in the interview process for Account Managers and Account Management Leads
    • actively participate in on-site client visits alongside Account Managers, fostering stronger client relationships and a deeper understanding of their needs
    • step in as an Account Manager for clients when needed, making sure we consistently provide top-notch service

We are looking for candidates who...

    • have a substantial background in leadership and team management, highlighting the ability to lead and mentor cross-functional teams to achieve exceptional customer experience outcomes
    • have agility in adapting to a rapidly scaling environment, with the ability to quickly learn and implement best practices to support company growth
    • have significant industry experience and a profound understanding of the ticketing and events industry, along with a keen awareness of industry trends and best practices (preferred)
    • have expertise in managing and optimizing complex Customer Relationship Management (CRM) systems and ticketing platforms (preferred)
    • have experience as an individual contributor in roles that manage a portfolio of clients, showcasing the ability to proactively and reactively manage customer relationships to drive success
    • have a broad knowledge base across multiple industry verticals (preferred)

We are offering...

    • true impact. At vivenu, we are enabling organizations worldwide to manage their event ticketing in a more efficient, independent and liberated way. Your work will impact this mission tremendously and you will see the results of your work in no time
    • no internal politics. We pride ourselves on hiring brilliant challengers with the ambition to drive real change. vivenuans are forward-thinking people and will inspire you with their thirst for excellence
    • real empowerment and a steep learning curve. We believe in empowering vivenuans by giving them full ownership and responsibility for their work
    • a culture of rewarding over-performance. We foster a culture of rewarding over-performance, promoting quickly, and supporting ambitious career paths
At vivenu, diversity fuels our rocket ship, and our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day. We encourage everyone to apply and consider every application fairly.

Have a look at our mission statement and corporate values here.