Player Support Specialist
🇨🇾 Cyprus, Limassol
🎮 PRODUCT – 💬 SUPPORT /
CONTRACT /
Remote
VOLKA PRODUCT TEAM / PLAYER SUPPORT SPECIALIST
We are on the lookout for a dedicated Player Support Specialist to join our team working on Taonga: the Island Farm!
RESPONSIBILITIES
- Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
- Managing reviews on Google Play and App Store
- Moderating the game chat and social networks
- Collecting feedback from players
- Monitoring game performance (with Grafana and other tools)
- Informing the developers of emerging issues
- Testing game updates and the game Portal, collaborating with QA.
REQUIREMENTS
- You are Fluent in English (C1 Advanced Level)
- High level of literacy
- Strong technical proficiency on both PC and mobile devices
- You are ready and willing to learn and enhance qualifications, including through company-sponsored courses
- You have extensive gaming experience and passion for games
- You are highly self-disciplined and responsible
- You possess an up-to-date PC and an Android mobile device.
The application process may include a test assignment.
WHAT WE OFFER
- Engaging tasks and a friendly atmosphere
- 100% remote work (except from Russia and Belarus)
- Work schedule: 2/2, 23:00–11:00 Cyprus time (EET), including a 2-hour break
- Shifts on public holidays based on team needs
- Hourly pay rate depending on the test assignment and interview
- Position as an independent contractor.
Onboarding period schedule: Monday to Friday, 10:00–19:00 Cyprus time (EET), including a 1-hour lunch break
Do you have what it takes? Apply now!
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