Sr. Partner Success Associate
Remote
Operations & Customer Success – Customer Success /
Remote /
Remote
The Voltus Sr. Partner Success Associate ensures partners and their customers enter the market efficiently and ready to perform successfully to earn money. You will be a critical team member throughout customers’ journey at Voltus, managing new and existing partner onboarding from start to finish and providing ongoing account support. You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales and Operations teams to deliver the best possible experience to our customers, driving adoption and expectations at the beginning stage of the customer journey. You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.
If you thrive in fast-paced entrepreneurial environments, and are motivated to be on the cutting edge of partnerships in the DER space, we want to hear from you.
Key Responsibilities
- Own onboarding process and serve as connective tissue across all internal and external stakeholders during onboarding (e.g. Field Ops, Sales, Product/Eng, DOps, Market Ops, partner/customer site). Includes collecting documentation and data, building configurations, and collaborating to ensure they’re properly brought into our ecosystem
- Build, test, and iterate on project implementation plans for new project types, working with Product, and Operations teams to define project steps and timelines
- Ensure customers entering the market are informed and prepared to perform well
- Maintain existing partner accounts and relationships to ensure successful project delivery
- Work with internal Engineering, Product, Operations, and Energy Markets teams to help partners integrate with our platform and ensure successful customer participation
The role is a great opportunity for someone who is a problem solver and gets excited about tackling challenges that directly impact customers and Voltus’s bottom line. If you are maniacally self-initiated, process oriented, organized, awesome at growing customer relationships, intelligent and a team player who finds satisfaction in getting things done, you are a great fit!
About You
- Process-minded and love developing new, more efficient ways to do things
- Attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency
- Organized and can collect and maintain comprehensive and accurate records
- Experience with API integrations
- Love customers and want to work with them daily
- Great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction
- Strong empathy for customers AND passion for revenue and growth
- Excellent communication and presentation skills
- Have the ability to shift priorities quickly when necessary
- Adaptable; enjoy working in a new area of the business with limited structure
- Great at cross-functional collaboration
- Strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone
- Understand or are interested in the role of demand-side resources in energy markets
- 3+ years experience in customer-facing role(s)
- Excited to work remotely
- Relevant Bachelor’s degree (preferred)
- Knowledge of the electric grid systems, markets, and technologies (preferred)
- Experience in EVs and infrastructure, energy storage, demand response and energy efficiency (preferred)
Bonus experience:
$88,000 - $97,000 a year
Compensation Information (commensurate with experience):
Base Salary range - USD $80,000-$85,000 per year
Bonus range - USD $8,000 - $12,000 per year
Equity + other benefits
At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
