Dispatch Operations Associate (Hong Kong)
Remote, Australia
Operations & Customer Success – Dispatch Ops /
Full-Time /
Remote
Are you passionate about the decarbonization of the electric grid? Are you interested in learning about how distributed energy resources play a critical role in the grid of the future? The Dispatch Operations team at Voltus is looking for an Associate who is passionate about delivering MW to the grid during dispatches. These dispatches are called when the grid needs Voltus to take action, and the Dispatch Operations team quickly activates our portfolio of distributed energy resources in various programs across North America.
In this role, you will become knowledgeable about grid operators and utilities in North America, you will interact regularly with large industrial and commercial energy users, and you will build a foundation of operations experience across diverse systems and processes. This rapidly expanding landscape requires constant scrutinization of our processes, systems, and tools to efficiently deliver on dispatches. You will have the opportunity to both lead tactical responsibilities and support strategic projects, and you will be part of an exceptional team that is laser focused on combating the climate crisis.
We are a 24/7 team, and we are looking for Associate candidates in Hong Kong because the Eastern time zone provides strategic coverage during the North America "night". The role is shift-based and your availability and reliability are critical to succeed in this role; however, this role is remote, which means: no commute! We are looking for candidates who can work 8-hour weekday shifts between 6am HKT - 4pm HKT and provide occasional spot coverage. This role will report primarily to the Sr Director of Dispatch Operations, and there are some responsibilities for which this role will report to the Market Operations Manager.
Primary Responsibilities
- Maintain a state of readiness to receive dispatches from grid operators and utilities
- Become an expert in executing dispatches across grid operator and utility programs
- Maximize customer participation in dispatches through a dispatch management process that makes customer participation simple and successful
- Support the optimization of customer site offers in real time and day-ahead markets
- Lead seamless internal communication during dispatches, leveraging other internal team members in support of the shared goal for flawless dispatches
- Capture lessons learned following a dispatch
- Track and follow through on any customer inquiries or issues
Secondary Responsibilities
- Monitor market participation and take necessary actions to ensure Voltus market compliance. Regularly audit our offers portfolio to locate any sub-optimal offers schedules
- Become an expert in offer management in the ERCOT and AESO wholesale markets
- Support process documentation, internal and external, stakeholder communications, and customer readiness
- Protect our revenue by identifying and correcting process errors
- Own our internal grid conditions monitoring system and drive actions that prepare internal teams and customers to be ready for dispatches at critical times
- Create and deliver seasonal communications and readiness alerts to customers in partnership with Voltus's Customer Success team
- Oversee our data requests to utilities, and create a robust system to ensure data collection processes are timely and meet internal and external financial settlement timelines
- Take ownership of reporting tools and ad hoc analysis projects, supported by a fluency in at least one of Google Sheets, Python, and/or SQL
Qualities
- Bright, Gritty, and Good
- Operations-minded; 0-2 years experience in an operational setting
- Reliable – this is a time-sensitive, quick reaction role
- Thrives in a remote work environment that is also fast paced and high-throughput
- Ambitious and willing to learn quickly
- Strong communicator and collaborates when problem solving
- Self-motivated; bias for action
- Ability to identify and appropriately productize our most pressing needs
- Disciplined
- Initiative to drive projects to resolution and seek guidance when needed
- Well organized
- Loves working with details
- Strong computer skills: comfortable working with a variety of web-based tools
HK$455,000 - HK$525,000 a year
Base salary between HKD 455,000- HKD 525,000 plus annual bonus pool at approximately 10%.
In addition to a competitive compensation package, Voltus offers a range of benefits including: unlimited leave for full-time employees, parental leave, and a comprehensive benefits package to promote health, wellness, and financial security.
At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.
