Vehicle Operations Specialist

Santa Clara, California
Operations
Full-time
Operations Specialists at Voyage supercharge our self-driving taxi service, ensuring that we offer world-class transportation every day. Operations Specialists act as our first-line of communication with customers, manage & operate our autonomous taxi fleet, and help capture critical feedback about the rider experience.

The Operations Specialist role is multidisciplinary by design. No one on our team went to school to learn how to run a self-driving taxi service. Our Operations Specialists are customer-focused, independently curious, and awesome drivers. They are comfortable acting as the face of Voyage, and work across a range of daily responsibilities.

    • Directly interacting with Voyage customers, and ensuring a great ride
    • Leading daily test initiatives to constantly improve our autonomous capabilities
    • Operate our autonomous fleet up to 8 hours / day
    • Capture and communicate rider feedback to our Product and Engineering teams to help inform our company roadmap

What we're looking for

    • At Voyage, we don’t care about degrees. We want team members who are passionate about customers, autonomous systems, and changing transportation
    • Great driving records. Preferably 0 points against your license
    • Strong customer service muscle. We want team members who put our riders’ experience first, and who are comfortable representing the Voyage brand
    • Curiosity. For this multidisciplinary role, we’re looking for self-starters who are excited to learn more about autonomous vehicles, and who can work with our Product and Engineering teams to make our service better

Nice to have, but not required:

    • Track record of amazing customer service
    • Comfort with computer systems, including Linux
    • Mechanical aptitude or DIY curiosity (e.g. automotive, computer hardware, or maker experience)