Manager, Sales Operations
Detroit, MI /
Full time salaried
Vroom is an innovative end-to-end ecommerce company that is revolutionizing the car buying experience. Our scalable, data-driven technology brings all phases of the vehicle buying and selling process to consumers wherever they are and offers an extensive selection of vehicles, transparent pricing, competitive financing, and contact-free, at-home pick-up and delivery. We have experienced tremendous growth and have become a disruptive force in the automotive industry. Vroom is an exciting, dynamic workplace, and there's no better time to join the team than right now.
We are looking to add a passionate and experienced team member to our sales and marketing organization to manage a significant, long-term strategic relationship with one of our largest partners. In this role, you will manage the day-to-day interactions, while also setting the long-term roadmap, and will evaluate and provide feedback and leading-indicators on partner performance. We are seeking an analytical and results-oriented individual who possesses stellar communication and organizational skills and can work across all levels of an organization to drive strategy.
Manage day-to-day operations and reporting to provide visibility and understanding of key metrics and trends to improve upon process and customer experience
Field and prioritize incoming partner requests and troubleshoot partner issues
Work with key stakeholders to review and present weekly and monthly performance analysis, helping to identify weaknesses and opportunities, as well as solutions for both
Run any ad hoc / ‘what if’ analysis informed by operational and financial analytics; including in-depth impact of new processes and products, vendor expenses or headcount projections
Manage roll-out of additional products, initiatives, process changes, and other internal changes to the partner organization with a focus on increasing sales and revenue growth and operational efficiencies
Establish and maintain rules of engagement and operational escalation procedures to quickly identify and resolve issues with partner
Monitor partner’s business results and work with internal functional leaders in making recommendations and deploying best practices for optimizing processes and increasing revenue
Identify the opportunity for, and aid in the execution of projects that will help increase sales conversion, expand margin, cut costs, and otherwise improve our bottom line
Lead cross-functional projects to enhance processes, leveraging our product, tech, and back-office teams, and working closely across all functional organizations
Utilize a data-driven, experimentation-based and analytical approach to problem-solving
5-7 years of work experience, preferably in the automotive industry, e-commerce, or a leading, high-growth digitally-oriented business
Track record of success in working with sales and marketing organizations
Experience working with call centers a plus
Strong project management skills - you are organized, structured and experienced at driving large programs with stakeholders at all levels of the organization
Ability to embrace a broad range of topics, from strategy to analytics and operations - can shift from big picture to detailed operations on a dime
Excellent interpersonal skills, partner-centric and highly comfortable navigating through a wide range of situations in a fast-paced environment
Proven ability to work collaboratively with internal and external cross-functional teams to drive programs and/or products
Pragmatic operational and analytical skills, disciplined and focused on results
High aptitude using CRMs and Salesforce.com
BA/BS Degree in a highly analytical field, MS / MBA a plus
Willingness to travel as needed.
This full-time role offers competitive compensation; health, dental, and vision insurance; a 401k plan; fully company-paid short term disability, long term disability, and life insurance; access to a healthcare concierge service with virtual visits; and 15 annualized days of paid vacation.
But our biggest benefit is being part of a low-ego, high performing team that's transforming the used car market into a modern, online and data-driven industry. We are looking for people who want to be a part of a contemporary startup culture. What gets us out of bed is working with talented people on a mission that matter
Commitment to Diversity and Equal Employment Opportunity
Vroom is an equal opportunity employer that is committed to creating a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions. Our values of SPEED: Service, Progress, Employees, Engagement, and Development are only possible in an environment where every individual has the ability to bring their whole selves to work and contribute fully.
Vroom’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.