Process Analyst

Teresópolis /
Product – Indeva /
Full-time
ABOUT US

VTEX is the only multitenant commerce platform capable of unifying experiences in all sales channels. With a robust solution, scalable cloud infrastructure and powerful tooling, our platform accelerates the transformation of complex operations.

More than 3400 renowned companies of varying sizes and segments, with operations in 43 countries and in global expansion, have in VTEX the solution for the online sale of their products, among them major names such as Sony, Motorola, Walmart, Whirlpool, Coca-Cola, Stanley Black & Decker, and Nestlé.

OUR CULTURE

TRUST TO BE TRUSTED: We trust each other without reservations and delegate our responsibilties continuously. To be trustworthy you need honesty, transparency and consistency in quality and performance. This bond is built upon exchange: trust to be trusted.

BUILD FOR COMMUNITY: It's all about being ready to grow and reach new levels together. When you have a solid foundation, modular thinking and a scalable essence, you're building for the community. We are global but we're audacious enough to aim for the stars.

BE BOLD: Boldness is about challenging the status quo and not being afraid to make mistakes or take risks. We test new alternatives, walk into the unknown and explore possibilities no one thought about. To be bold is to apologize instead of asking for permission.
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ABOUT THE TEAM AND THE OPPORTUNITY
As a “Processing Analyst” you will be responsible for relating to new clients and have commitment to prepare the database for initial use of the Indeva.

JOB TO BE DONE
At first, you will be the contact point for clients right after the signing of a new contract, operationally prepare for the first access on the Indeva platform and responsible for scheduling the initial training on onboarding to impart the process for the Onboarding team.

WE WANT SOMEONE WHO
Finished/ is finishing higher education in the areas: Administration, Accounting, Production Engineering our related.
Has good communication and facility in dealing with people.
Works well as a team and have initiative for new challenges.
Has Intermediate knowledge in Excel.
Can implement routines that are agile to facilitate the registration of information.
Is able to map and create new processes.
Has experience in problem solving and relationships with people to meet customer needs.
Has an observant look at the process in order to improve it.
Emotional intelligence to deal with conflicts and be empathetic.
Is organized and has the ability to work alone and autonomously, with a focus on delivery results.
Is able to work with multiple teams, for exemple sales team, relationship and technical.
Can learn and adapt to new procedures.
With intermediate english.

WE EXPECT FROM YOU
It is not mandatory, but it can be a plus:
Physical retail knowledge
Experience in structuring processes
Experience in CRM platforms
Advanced Knowledge in Excel

BENEFITS
• Competitive compensation
• Profit-sharing
• Flexible work schedule
• Food voucher (Flash)
• Health, dental and life insurance
• Child care assistance
• Extended parental leaves
• Gympass partnership (access to 2700+ gyms)
• Language scholarship: 65% subsidies in English, Spanish and Portuguese courses
• Free shipping on 1000+ VTEX stores