Operations Manager

New York /
VTS Market – Operations /
Full-time
ABOUT VTS

VTS is commercial real estate’s leading leasing, marketing and asset management platform where deals happen and real-time data comes to life. The VTS Platform captures the largest first-party data source in the industry, which delivers real-time insights that fuel faster, more informed decision making and connections throughout the deal and asset lifecycle. VTS Data, the industry’s only forward-looking market dataset, and VTS Market and Marketplace, the industry’s first integrated online marketing solution, give landlords, brokers, and tenants unparalleled visibility into real-time market information and the direct connectivity to execute deals with greater speed and intelligence at every point in the planning, marketing, leasing, and asset management cycle.

More than 60% of Class A commercial space in the US and 12B square feet of commercial real estate globally is managed on the VTS platform. Our user base includes over 45,000 CRE professionals including respected industry leaders like Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, Boston Properties, Oxford Properties, JLL, and CBRE.

We recently made the Forbes Cloud 100 list of the hottest private cloud companies, and were named one of  Crain's best places to work! Our headquarters are in NYC, but we have hubs in other major US cities, Toronto, CA, and London, UK.

Learn more at vts.com or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn. 

Are you wondering about how VTS has adapted to a WFH environment? Read our blog post here to find out!

How does this Position help VTS Succeed?

The Operations Manager is a critically important part of the VTS Market Operations Team,
which is tasked with ensuring a seamless customer experience following a sale. This role is key
in looking across the team to identify and execute on operational improvements, own the end-
to-end process, determine which systems we use to work with customers and manage our 3 rd
party vendor.

What Makes This Job Awesome?

    • Executing and scaling operations through work with Onboarding, Client Advisory and Content teams. 
    • Building and optimizing scalable processes to prepare VTS Market for hyper growth
    • Refining old processes, and developing and implementing new ones, along with detailed documentation
    • Managing 3rd party vendor by establishing KPIs, ensuring seamless handoff between in-house and vendor teams.
    • Determining workflow system and developing reporting to provide insight into operational performance
    • Project manage new operational initiatives with stakeholders across the business (executive, operations, product, and IT)

What Makes You a Great Fit?

    • 3+ years of operations work in a high growth startup or big tech environment
    • Track record of success in building new operational processes and an ability to work through ambiguity
    • Experience working as part of a high-performing interconnected operations team
    • Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
    • You can break complex problems into smaller ones and enjoy working with data to facilitate your work.
    • You can make a good business case and convince people to help you execute
    • Experience using data to analyze performance and drive strategic decision making
    • Intellectual curiosity and research abilities
    • Proven capabilities in evaluating operational gaps/ weaknesses

What VTS Values & How We Show It:

    • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
    • Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! 
    • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
    • Move as One - We work in an open floor plan to promote cross-functional collaboration. 
    • Take Ownership - Be an owner of the company you’re building with our equity packages. 
    • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more! 
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines.