Service Dispatcher
Lowell, AR
Nationwide Service & Projects (NSP) – Nationwide Service & Projects (NSP) /
Permanent hire /
On-site
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
Wachter is currently accepting applications for a Service Dispatcher position in our Lowell office. Ideal candidates possess industry experience working in a fast-paced environment, dispatching alarm services nationwide. Candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Hours:
Monday- Friday 8 am - 5 pm
Benefits Package: Company Paid!
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- MD Live, TriaHealth, Legal and Identity Theft Monitoring
- Company-Matched 401(k) and IRA Retirement Savings.
Requirements
- High school Diploma or equivalent required.
- A College Education or a degree is highly desirable.
- Talking on the phone with peers and technicians.
- Highly proficient with the use of computers, including email, spreadsheets, databases, and Microsoft Office programs.
- Excellent customer relationship and communication skills; verbal and written.
- Strong attention to detail, organizational, and follow-up skills.
- Outstanding time management skills.
- Ability to prioritize and task switch efficiently.
- Must type at least 40 WPM.
- Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.
Responsibilities:
- Maintaining an updated, organized, and fast-paced schedule.
- Confidently be able to call technicians and dispatch them on jobs.
- Track COI's.
- Manage deliverables for completed jobs.
- Creation of BIS's for billing.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Adhere to all required project safety requirements.
- Dispatch service tickets to available technicians nationwide.
- Provide any necessary documentation for service tickets.
- Assist the Project Manager with daily operational tasks.
- Provide administrative and logistical project support.
- Create and maintains project files.
- Assist in project scheduling and billing.
- Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
$16 - $19 an hour
Based on experience and qualifications.
