Solution Advisor
Raleigh / New York City
Sales – Sales USA /
Full-time /
Hybrid
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
As a Solution Advisor at WalkMe you will act as the conduit between sales and delivery to translate customers' business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and need to have a passion for understanding their needs and expressing the value of WalkMe's products and solutions in meeting those needs. This role will report to the Director of Solution Advisory.
What You'll Own
- Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering
- Effectively plan and execute on a strategy for discovery calls. Ability to ask leading questions that allow for you to find a problem
- Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
- Communicating the value of WalkMe products through many mediums, including phone, presentation and live/online product demonstrations
- Manage technical POC's both onsite and offsite
- Collaborate on and present custom product demonstrations to support the sales cycle
- Aggregate feedback from customer meetings and be able to convey that to product management and Engineering
- Speak at field events to both the technical and non-technical
- Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed
What You Need to Succeed
- Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, Solution Advisor, Sales Engineer, post-sale functional / technical consultant or equivalent.
- Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
- Experience working with SAP products and CRM systems such as SFDC preferred
- Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
- A deep understanding of enterprise technologies and business context.
- A strong “team player” mindset and positive attitude
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The base pay range for this role is between $115,000 and $140,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
