Customer Success Engineer
Tel Aviv
Customer Success Group – Customer Success /
Full-time /
Hybrid
WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.
We are looking for a Customer Success Engineer (CSE) to work on strategic assignments that ensure customers are maximizing value from WalkMe solutions and improving overall customer sentiment. The CSE will combine consulting, expertise, implementation experience, customer success engineering, enablement, and proactive engagement to drive adoption, retention, and growth. Proactivity is demonstrated through analyzing reports, leveraging AI insights, and anticipating customer needs. This role bridges the gap between product capabilities and business outcomes, serving as a trusted advisor and hands-on resource for strategic initiatives.
What you'll own
- Deliver consulting, implementation, and enablement services, guiding customers through best practices, solution design, rollout, and adoption.
- Lead strategic projects and initiatives aimed at helping customers maximize value and achieve desired outcomes.
- Develop and maintain a comprehensive understanding of WalkMe products, becoming an expert in the platform’s capabilities, features, and best practices.
- Understand each customer’s business case, objectives, and pain points to ensure solutions are tailored for maximum impact.
- Provide customer success engineering by proactively identifying risks, removing barriers, and ensuring customers achieve measurable outcomes.
- Lead onboarding, configuration, and integration enablement for new initiatives or advanced workflows.
- Host enablement programs such as workshops, office hours, and training sessions to accelerate adoption of key features or strategic workflows.
- Monitor customer health, usage, and workflows to proactively drive adoption and ensure value delivery.
- Partner with Customer Success Managers (CSMs), Sales, and Product teams to align customer needs with product capabilities.
- Create scalable resources (documentation, guides, playbooks) to improve customer enablement and success maturity.
What You'll Need to Succeed
- 3+ years in a customer-facing or strategic enablement role (Customer Success Engineer, Solutions Engineer, Consultant, or similar).
- Proven experience with consulting, solution implementation, and customer enablement.
- Basic understanding of CSS, HTML, JavaScript, and APIs.
- Strong understanding of SaaS platforms, integrations, and data workflows.
- Ability to understand customer business cases and pain points and translate them into effective WalkMe solutions.
- Comfortable analyzing reports and leveraging AI insights to proactively drive adoption and maximize customer value.
- Excellent communication and relationship-building skills with business and product stakeholders.
- Strong project management and organizational skills.
- Passion for helping customers succeed and driving measurable business outcomes.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. If you require accommodation for any part of the recruitment process, please send a request to recruiting@walkme.com.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
