Business Transformation Consultant
London
Sales – Sales Int /
Hybrid
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
We are seeking a strategic and results-oriented Business Transformation Consultant to join our FCTO team. In this advanced individual contributor role, you will take ownership of customer-facing value engagements—creating tailored business cases, delivering strategic presentations, and driving post-sales value realization initiatives. You will operate as a subject matter expert across priority accounts and guide both clients and internal teams toward measurable business outcomes.
Hybrid Working - Three days a week in office
What You'll Own
- Lead the development of bespoke business cases that align with customer strategic priorities and WalkMe’s digital transformation framework.
- Independently manage strategic engagements, workshops, and post-sales value realization efforts for enterprise clients.
- Build deep relationships with customer stakeholders, from line-of-business users to executives, to uncover value levers and deliver ROI-focused narratives.
- Support the creation and execution of Center of Excellence (CoE) models for key accounts.
- Partner with regional FCTO leaders and cross-functional teams to scale best practices and value frameworks across accounts.
- Create reusable and industry-specific content—such as templates, benchmarks, and use cases—to enable scale and consistency across the team.
- Present insights and recommendations during executive briefings, account reviews, and success planning sessions.
- Maintain detailed records of engagements and deliverables in Salesforce and team tracking platforms.
What You Need to Succeed
- Bachelor’s degree required; Master’s degree preferred in Business, Finance, Strategy, or related field.
- 5+ years of experience in enterprise consulting, transformation strategy, customer success, or business operations.
- Deep experience developing and communicating ROI models and business cases for enterprise technology solutions.
- Familiarity with financial metrics and frameworks such as ROI, TCO, NPV, IRR, ARR, and BPM.
- Strong presentation and storytelling abilities with a track record of influencing executive stakeholders.
- Ability to think strategically and execute tactically across multiple client engagements.
- Experience with Salesforce, Excel modeling, PowerPoint, and reporting tools.
- Willingness to travel as needed to support key engagements.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
