Technical Architect II
Raleigh / Austin / San Francisco
Customer Success Group – Technical Success Group /
Full-time /
Hybrid
WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.
Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform.
WalkMe’s Technical Architects straddle the line between Account Management and Solution Architecture to help customers harness the full power of WalkMe. As a Technical Architect at WalkMe, your responsibility will be to advise and establish WalkMe's infrastructure—deployment, integration, and solution delivery—in several complex organizations and technical environments. You will help ensure that our customers have the right technical infrastructure in place to guarantee their success with WalkMe.
What You'll Own
- Lead new customer onboarding, ensuring technical readiness for product deployment and network configuration.
- Provide expert guidance on software deployment best practices to optimize system performance and reliability.
- Engage in detailed discussions regarding various architecture setups, offering strategic advice on the advantages and disadvantages of different configurations.
- Serve as the principal technical advisor and advocate for key accounts, owning complex deployment, integration, and long-term technical continuity.
- Collaborate closely with the Account team to build strong customer relationships, empowering them to realize the value of WalkMe.
- Drive strategic technical direction, planning, and advising on solutions and enhancements for customers' business needs while proactively mitigating risks.
- Act as a liaison and focal point between customers, WalkMe’s Product teams, and technical support, addressing product features, technical hurdles, and ensuring alignment with the roadmap.
- Participate in resolving high-severity cases as a product expert and advocate, driving business reliability and customer satisfaction.
What You Need to Succeed
- Strong customer service skills, ideally with IT helpdesk experience, and excellent written and verbal communication abilities.
- Strong project management skills with a proven ability to manage multiple projects simultaneously and deliver results on time.
- Ability to solve open-ended problems in unstructured environments.
- Intermediate understanding of Software as a Service (SaaS) architecture, cloud delivery models, and IT deployment best practices, including servers, databases, networking, and computing resources.
- Experience building applications with JavaScript and APIs.
- Experience with Identity Access Management (IAM) solutions, including setting up Identity Provider Integrations and understanding protocols like SAML and OAuth.
- 4-year degree with a technology focus in IT, software development, or a STEM-related field or equivalent experience.
- Experience in the Digital Adoption space is preferred.
What Sets Us Apart
- At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
- Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
- Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
- Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
- Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
- WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
- WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
- WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
- Robust Retirement Contributions: Ask HR about the specific offerings for your region!
- SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace.
Our job titles may span more than one career level. The starting base pay for this role is between $100,000 and $115,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, and benefits as part of our competitive total rewards package.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
