Solution Architect - US (Remote)

San Francisco, California
Customer Success – Solution Architect /
Full-time /
Remote
At Weights & Biases, our mission is to build the best developer tools for machine learning. Weights & Biases is a series C company with $250 million in funding and a rapidly growing user base. Our platform is an essential piece of the daily work for machine learning engineers, from academic research institutions like FAIR and UC Berkeley to massive enterprise teams including iRobot, OpenAI, Toyota Research Institute, Samsung, NVIDIA, Salesforce, Blue Cross Blue Shield, Lyft, and more.

An ideal Solutions Architect will own customer deployments in various cloud infrastructures and/or on-prem reporting to the SA team lead. Helps with debugging when issues come up in the deployments and articulate best practices for using W&B effectively. An SA at W&B would also be responsible for writing blog posts, updating documentation and building internal enablement material for rest of the SA team and other functions of the CS team.

The Solutions Architect will partner closely with Support, Product and Engineering teams internally to influence product roadmap based on customer feedback.

Responsibilities

    • Work with our customer's operations team to provision W&B services in Dedicated Cloud, Private cloud, and on-prem environments.
    • Work through a multitude of complex infrastructure implementations partnering with highly skilled client engineers.
    • Debug customer installations when things aren't working properly.
    • Be an expert in implementing effective, robust, and reproducible machine learning pipelines for ML-heavy engineering teams using Weights & Biases tools.
    • Partner with our customers to uncover their desired outcomes and be the trusted advisor to help them realize the full potential of W&B in solving their problems.
    • Provide customer training sessions, product demos, and workshops covering best practices & different solutions W&B offers to drive adoption when required.
    • Partner with Success Machine Learning Engineers to create processes for the post-sales lifecycle (Onboarding/Training, Adoption, Workshops, Demos, etc.)
    • Collaborate closely with Support, Product and Engineering teams to influence product roadmap based on customer feedback.
    • Partner with the sales engineering team to ensure a smooth transition from POC to when a new customer is onboarded.

Requirements

    • A track record of systematically documenting issue in the debugging process to reduce the time to solve future implementations.
    • Prior technical customer-facing experience
    • Hands-on experience with Docker, Kubernetes, networking, and cloud-managed services such as MySQL and Object Stores.
    • Strong fundamentals of using IaC tools preferably Terraform
    • Experience with at least one preferably multiple cloud platforms (ex: AWS, GCP, Azure).
    • SaaS, Web service / distributed system operations experience.
    • Basic proficiency in Python and eagerness to help customers who are primarily users of Python deep learning frameworks and tools be successful.
    • Strong Linux/Unix command line experience.
    • Excellent communication and presentation skills, both written and verbal.
    • Ability to effectively manage multiple conflicting priorities, respond promptly and manage time effectively in a fast-paced, dynamic team environment.
    • Ability to break down complex, ambiguous problems and resolve them through customer consultation and execution.

Strong Plus

    • Proficiency with Terraform for infrastructure management.
    • Proficiency in Kubernetes design patterns like Operator.
    • Experience with data engineering and MLOps tooling.
    • Interest in being an ML educator and/or building and executing customer training sessions, product demos and/or workshops at a SaaS company.

Our Benefits

    • 🏝️ Flexible time off
    • 🩺 Medical, Dental, and Vision for employees and Family Coverage
    • 🏠 Remote first culture with in-office flexibility in San Francisco
    • 💵 Home office budget with a new high-powered laptop
    • 🥇 Truly competitive salary and equity
    • 🚼 12 weeks of Parental leave (U.S. specific)
    • 📈 401(k) (U.S. specific)
    • Supplemental benefits may be available depending on your location
    • Explore benefits by country
We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.

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