Placement Technical Support Engineer

Sheffield, England /
Customer Success – Customer Success Eng. /
/ Hybrid
Our Support Engineers analyse, reproduce and resolve technical problems our customers encounter within part of our Global Customer Support Group which provides support and consultation to some of the world's largest companies, including Cisco, Juniper, Pitney Bowes and SanDisk.

Key Qualifications:

    • Analysing, reproducing, and resolving customer problems of varying complexity across our ALM and Big Data Products
    • Providing consultation to customers, over the phone and online
    • Maintaining SLAs and resolving time critical issues
    • Documenting problems and defects and improving support processes using our Knowledge Base, bulletins and advisories
    • Working with other teams, especially QA and Engineering, to get the best results
    • Taking ownership of issues from start to end
    • Delivering flexible 24/7 cover including weekend and out-of-hours support


    • Strong systems administration skills for Unix/Linux Servers Including LDAP, Apache & SQL
    • Linux OS installation, configuration & virtualization
    • An understanding of scripting in BASH, Python etc.  
    • Knowledge of tools such as Chef, Puppet & Ansible
    • Knowledge of Big Data ecosystem components such as Apache Hadoop, CDH, HDP, Ambari, HIVE
    • Use & administration of version control tools, such as SVN & Git
    • Excellent problem solving and analytical skills
    • The ability to lay out a root cause analysis document
    • The ability to write test plans to reproduce customer problems
    • Team players who can also work on their own initiative
    • An understanding of networking, both architectures and protocols
    • The ability to multitask
    • Good English language skills, both written and spoken


    • Bachelor’s degree or equivalent experience in Computer Science or related field, or qualification from an accredited Academy 


    • Hybrid Sheffield, UK

Why WANdisco?
We are a team of smart, creative, passionate professionals with a can-do attitude. Our workforce spans the world and we strive to maintain an open and friendly culture for everyone. We keep our employees challenged, motivated, and enthused by complex scenarios our technology addresses.

About WANdisco
WANdisco is the first and only data activation platform for accelerating digital transformation at scale. WANdisco makes infinite data actionable across clouds and enterprises in real time. WANdisco customers unleash the business value of the cloud with zero downtime, data loss or disruption. WANdisco activates data to power AI and machine learning, create new services, and transform businesses. To learn more, visit