Bilingual (English/Spanish Speaking) Front Office Assistant
Minneapolis, MN
Operations – Administrative Program Support /
Full Time - Admin /
On-site
All are welcome! People of color, people with disabilities, and LGBTQIA+ individuals are strongly encouraged to apply!
Washburn Center for Children is a leading children’s mental health center, caring for a wide variety of children’s needs associated with anxiety, depression, behavioral difficulties and trauma.
The 142-year-old nonprofit offers critical mental health intervention to help children - and their families - realize hope. Washburn Center for Children serves nearly 4,800 children ages 0-18 and approximately 11,000 family members each year. Washburn Center’s three office locations – Brooklyn Park, Edina, and Minneapolis – serve the entire Twin Cities metro area. The nonprofit also offers in-home services, and its school-based program serves 55+ schools in the Eden Prairie, Bloomington, District 191, Columbia Heights and Minneapolis school districts.
The demand for therapeutic care has skyrocketed. Join our team to help children through the setbacks of life and create a better future. To learn more about how we do that work in homes, schools and clinic-based services, visit us online.
Summary
The Bilingual (English/Spanish Speaking) Front Office Assistant provides support to clients, clinicians and staff. They delivery comprehensive administrative and front desk support, assisting clients and families with scheduling, documentation, insurance, and payments, while also coordinating interpreter services, managing program data, and supporting day-to-day clinic operations and events.
This position is full-time onsite and works 7:30 a.m. - 3:30 p.m., Monday - Friday
This position requires fluency in Spanish and English
Core Responsibilities
Front desk support, including checking in clients, answering phones and rescheduling appointments
· Data entry· Insurance verification
Front Office Support
·Provide front desk and telephone support, including client check-in, appointment scheduling/rescheduling, and handling cancellations, mail, and payment processing.
· Assist clients and families by gathering insurance information, collecting fees, providing required documentation, and supporting the completion of outcome measures.
· Provide appointment reminder calls/emails to clients daily when needed for coverage.
· Process credit card donations and client payments.
· Complete entry of program outcomes utilizing Electronic Health Records (EHR) and state databases such as MN ITS.
· Other administrative tasks as requested by staff or Front Office Supervisor, include laminating, copying and printing.
· Complete insurance eligibility checks for clients
· Schedule interpreter requests and coordinate document translations for clinicians
· Score and record CBCL (Child Behavior Checklist) forms
· Ensure children in Day Treatment and Family Focused programs are safely connected to transportation daily
· Provide facilities support for event setup, including arranging chairs and tables as needed
Required technical skills, knowledge, and abilities
* Fluency in Spanish and English is required
* Ability to work on a team
* Ability to work with a diverse population
* Physical ability to lift up to 25 lbs. as needed
* Physical ability to be on feet (walking and standing) for several hours a day
* Strong communication and organizational skills
* High attention to detail
* Ability to multi-task
* Bachelor's degree is desired
* High School diploma or GED equivalent is required
* 1-3 years of experience working in an office environment, answering telephones and providing administrative support is required
* Intermediate knowledge of Microsoft Office and Outlook is required
$19 - $22 an hour
BENEFITS at WASHBURN:
Washburn offers benefits to Full-Time benefit eligible employees comprehensive Dental, Vision, Health, Life and Long-term disability insurance. Additionally, we offer a 403b retirement plan and a flexible benefit option (FSA).
Vacation: Paid Vacation accrues at 10 hours of vacation per month - up to 15 days / 120 hours annually.
Holidays: There are 2.5 days/20 hours of floating holidays per year in addition to the eight standard holidays.
***Please note that Internships, Part-Time (less than 30 hours/week) and Temporary positions are NOT eligible for all of Washburn Center's benefits***
Washburn Center for Children is an EEO/AA employer: women, minorities, people with disabilities, people that hold different gender identities and expressions and veterans are encouraged to apply. Cultural responsiveness and advancing equity are essential to achieving our mission. Our core values guide how we actively heal, learn and work.
To learn more about life at Washburn and how we work together, visit us online.
