You are a customer-focused, data-driven developer who has a passion for delivering the best customer experience possible. You enjoy the thrill of coordinating and troubleshooting production issues and want to proactively find and fix issues. 

You have an understanding of cloud technologies, automation, everything-as-code, networking, microservice architectures, object-oriented design, SRE and DevOps cultures, proficiency in Python, Java, or Go programming and a desire to learn others.

You come with proven knowledge of software engineering best practices for the full software development lifecycle including coding standards, code reviews, security, source control management, build processes, automated testing, deployment, monitoring, chaos engineering, and automated self-healing operations.  As well as knowledge of tools and technologies like CloudFormation, Terraform, New Relic, Lambda, Serverless, Elasticsearch, Docker, Kubernetes, Spark, Flink, Jenkins, GitHub, Artifactory, Jira, etc.

You are able to lead production incident response and postmortems through your strong analytical and problem-solving abilities as well as verbal and written communication skills.

The WatchGuard SRE team owns the reliability and security of our production cloud environments alongside our application development teams to ensure we deliver the best possible experience to our customers. As you learn more about our systems, you will be:

•    Ensuring smooth production operations with development teams and leading large-scale event response.

•    Defining operational and security policies, standards, and processes for our development teams to follow.

•    Guiding our development teams through the process of establishing, monitoring, and achieving their service level agreements through the definition of service level indicators and objectives.

As a SRE at WatchGuard, a “typical” day may have you:

•    Working side-by-side with our application teams in production AWS, Azure, and hybrid cloud environments to ensure proper monitoring, security, reliability, automation, and support are in place.

•    Driving an operational excellence culture throughout WatchGuard with the simplification, automation, analysis, and evolution of our activities and processes.

•    Championing security and operational best practices to become known as a cloud expert by the rest of our development teams located across the globe.

•    Striving to provide the best possible customer experience even when things go wrong by participating in our on-call rotation and then coordinating and leading the production troubleshooting efforts.

•    Using your programming skills to develop automation or assist with debugging and fixing complex production issues.

•    Being curious, learning new things, and then sharing your knowledge through documentation, presentations, and guidance to other teams.

 

WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect over 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.

 

We are committed to fostering an inclusive workplace that values each team member's unique background, experiences, and contributions. As part of our dedication to Diversity, Equity, and Inclusion (DEI), we prioritize creating an environment where all voices are heard and respected. We understand the importance of work-life balance and offer a range of caregiver support benefits, including parental leave, family care resources, and flexible work arrangements tailored to individual needs. Our flexible work options allow you to balance personal and professional priorities, empowering you to thrive in all areas of life while contributing meaningfully to our team's success. Learn more about our company culture at www.watchguard.com/wgrd-careers

WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws.

 

WatchGuard participates in E-verify.

 

WatchGuard is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.