Director of Sales / Commercial & Multi Unit

San Francisco / Los Angeles / Dallas / New York, 58th Street
Sales – Commercial / Multi Unit /
Full-time /
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role
The Director of Sales is a leadership role within the Commercial & Multi Unit channel of Waterworks. This new position will collaborate with the VP of Commercial to drive transformative change, elevate the current business model, and increase market share to achieve and exceed revenue targets and position the channel for growth.

You will play a key role in reshaping the current business model to grow Waterworks presence in assigned territories, while also serving as a secondary seller in major marketing with the overall objective to increase Waterworks market penetration. In addition, this role is charged with optimizing operational efficiencies to enhance the client experience.  

Short term focus (3-6 months) will be to understand the channel’s business model and team workflows, assess market pipelines for assigned markets, build relationships with key cross functional partners in an effort to develop a go forward strategy to re-engineer, streamline, and scale for growth with a focus on integration with new company wide ERP implementation.

Long term goals (6 months and beyond) this role will travel domestically and may travel internationally partnering with territory Commercial Market Managers to understand the sales and service cycles in order capture additional market share.  Revise and standardize the account management process using new Sales Portal. Create processes and procedures to simplify and improving client and project data capture by region and reporting. 

Partnering with the VP of Sales, this role will be instrumental in creating the business model and process for international growth.

Other responsibilities include owning the reporting, budgets, and marketing for the channel. 

The right candidate will combine their entrepreneurial spirit and passion for maximizing sales within a luxury design environment that provides the Commercial channel and team the tools they need to build a successful business.

Primary Responsibilities

    • Works closely with the VP of Sales and assigned Market Managers to increase market share in secondary markets while working in larger markets to increase penetration.
    • Accountable for increasing sales in assigned territory.
    • Work with Commercial Market Managers to understand regional business, clients and with the lens for operational improvements.
    • Accountable for increasing sales in assigned territory.
    • Participate in and accelerate the sales cycle for assigned territories/projects.
    • Develops a deep understand of the channel’s business model, growth strategy, and current processes in partnership with VP of Commercial Sales.
    • Develop and implement a strategic plan to re-engineer current processes in order to create efficiencies and scale for growth.
    • Integrating with new company-wide ERP system.
    • Standardize account management process and reporting for channel using Sales Portal.
    • Benchmark with other luxury brands in the industry.
    • Develop and manage the channel’s marketing roadmap to include participating in industry events, trade shows, CEUs, etc.
    • Participate in weekly sales and services meeting in association with the channel.
    • Prepare decks and participate in channel business review(s).
    • Manage channel’s budget, AOP in partnership with VO of Commercial Sales and Finance.
    • May act as sales escalation point for serious client issues, working with Sales team and services to satisfy client issues within company guidelines.
    • Works with Distribution Center to ensure inventory is accurate and accounted for.
    • Develop relationships with other functional areas and channels.
    • Responds in a timely manner to all internal communication.
    • Other accountabilities as assigned.


    • Bachelor’s degree and/or equivalent experience
    • 7+ years inside/outside sales experience within high end luxury brand environment; Commercial, hospitality, multi-unit experience is a plus
    • Knowledge of Waterworks Commercial  / Multi Unit client base
    • Self-motivated team leader with excellent communication skills (written and verbal)
    • Nimble and able to be flexible and adjust to changing needs/direction
    • Entrepreneurial, adaptable to meet high demands of the role
    • Must be able to influence with and without direct authority across all levels of the organization
    • Ability to take charge, drive for results and make sound decisions quickly
    • Innovative and strategic thinking with the ability to increase sales
    • Ability to inspire trust, integrity and professionalism
    • Proficient in all Microsoft 365 including advanced excel skills and working knowledge of CRM systems
    • Plumbing/tile/Construction background/exposure a plus
    • This role requires travel, both domestic and international; up to 50%
$120,000 - $145,000 a year
Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.