Director, Distribution Operations

Connecticut, Brookfield
Supply Chain – Logistics and Distribution /
Full-time /
About Waterworks
When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide
What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role
The Director, Distribution Operations is a leadership role within Waterworks Supply Chain organization. The primary focus of this position will be to redefine distribution strategies to harmonize supply chain processes with the overarching goals and objectives of the company.

You will be the strategic partner to other Supply Chain leaders and cross functional teams and are charged with overseeing and enhancing the operations of a multi-site distribution supply chain ensuring optimal performance.  This includes developing and executing a distribution and logistics strategy aimed to achieving superior service levels at minimal costs, efficient asset utilization, inventory management and continuous quality enhancement, safety protocols, and fostering leadership among associates. 


    • Responsible for developing and overseeing strategic operational plans for warehousing and logistics, encompassing initiatives such as personnel development, vendor relationships, process optimization, capital expenditures, space utilization, and system enhancements.
    • Recognizes, spearheads, cultivates, and leads initiatives aimed at enhancing value through the exploration and execution of a global warehousing and distribution strategy.
    • Recruit, lead and develop direct-reporting management team; ensure full warehouse/operations team is engaged and performing to company expectations, values and vision; manage personnel relations with professionalism and confidentially.
    • Collaborate with direct management team to foster associate engagement, feedback, training, recognition and professional development
    • Responsible for budget creation and management including all capital and operating expenses within warehouse operations and logistics network.
    • Develop, manage and report on necessary analytics for warehousing and logistics, including Key Performance Indicators (KPIs) monitoring, analysis and trend reporting in partnership with Finance. 
    • Establishes and nurtures vendor relationships, maintaining partnerships through contractual agreements. Manages carrier connections and implements optimal practices to enhance efficiency.
    • Track and assess supplier performance around shipping; evaluates freight vendors based on criteria such as pricing, quality, and service and holds vendors accountable for meeting service level expectations.
    • Collaborate closely with departmental managers and the senior leadership team to ensure coherence in strategic objectives, drive the implementation of advanced business strategies, and build strong partnerships, while concurrently addressing daily operational requirements.
    • In charge of ensuring the safety, security and maintenance of the building premises, overseeing product inventory protection, managing security systems, and implementing measures for loss prevention.
    • Adhere to required safety training policies and enforcing associate safety protocols; provide safety training to warehouse staff and comply with all OSHA standards and inspections.
    • Coordinate and collaborate with Sales and Customer Service departments to drive exceptional service levels and execute quarterly sales plans.
    • Other accountabilities as assigned.


    • Bachelor’s Degree or related experience
    • 7-10 years' experience in retail distribution environment with multi-site facilities
    • Some experience with domestic and International logistics
    • Proven leadership capabilities with the ability to create a positive culture through leading and engaging team
    • Sense of urgency and quick problem-solving skills
    • Skilled in negotiations with vendors/freight carriers
    • Experience in budgeting, project management and analytics
    • Knowledge of warehousing and logistics systems and integrations
    • Knowledge of health and safety requirements (OSHA) and any applicable federal, state and local guidelines
    • Proficient in use of MS 365 Office Suite with advance knowledge of Excel
    • Travel required (domestic/international) up to 10%
$120,000 - $145,000 a year

Our Values
Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.
Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.
Own It: Be responsible for your results. Empower yourself and others to step forward and lead.
Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.
Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate's experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.