Customer Support Specialist

Toronto, Ontario
Customer Experience – Customer Support /
Full-time /
Remote

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Written Assessment

  • We'd love to see your communication skills, empathy, and personality in action! Please respond to each question below as you would an email to an actual Wave customer. Feel free to check out our Help Center (https://support.waveapps.com), Community (https://community.waveapps.com) and website (https://www.waveapps.com) if you get stuck. If you'd prefer to upload a document with your answers please attach it here.
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  • I just quit my job to start my dream catering company and am interested in signing up for Payments by Wave. I have a catering job coming up next weekend and really need to receive money from my customer within 4 days so I can buy all the food. Is this possible? Also, how much would the payment processing fees be for a $500 invoice? -Katie✱
  • After answering Katie’s question, you decide you want to send her a handwritten card to celebrate her new company and thank her for using Wave. What would you write inside?✱
  • Every time I upload a receipt, I get a duplicate expense transaction. I’ve spent hours on this already, and would really appreciate being pointed in the right direction. If I don’t find an answer soon, I’m going to have to switch platforms. I love Wave, but I’m seriously frustrated here, guys! - Will✱

Application Questions

  • Full name✱
  • What should we call you?✱
  • If you require any type of accommodation during your interview process and/or while performing the role described above, please specify it here so that we can do our best to support you.
  • Desired pay range? (Please write down a number)✱
  • Are you legally eligible to work in Canada?✱
  • If you were referred by a Wave employee, please provide the name of the person who referred you here.
  • Every Wave employee is required to complete and clear a criminal check so that Wave can remain PCI compliant as an organization. By submitting this application, you acknowledge that, if hired by Wave, you agree to complete background checks, and you don't foresee any concerns in regards to obtaining positive results.✱

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