Site Reliability Engineer

Newton, MA
Client Success – Ops Engineering Analysis
Full-time
Waystar modernizes the healthcare revenue cycle through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

What is the purpose of this position?

We are searching for an experienced, brilliant, driven IT Site Reliability Engineer to work with Waystar’s software solution. The Engineer will be responsible for gathering the technical requirements for Waystar’s software support and monitoring the reporting and analysis configuration for each client set-up. The role will also continue to support project teams with analysis and system updates. In this position the Engineer must approach problem-solving challenges independently, enjoy working in a team environment, have a strong attention to detail, and a passion for healthcare technology.

Looking for some details?

    • Automate and solve complex business issues via T-SQL and MS Business Intelligence
    • Monitor all database environments
    • Assist with database migrations
    • Oversee all ETL troubleshooting
    • Create and optimize SSIS packages
    • Participate in the formulation of policies, procedures, and standards relating to database management
    • Act as a technical expert for the Waystar Software Solution
    • Understand and troubleshoot issues in the database environment using T-SQL

Do you fit our team?

    • 3+ years with enterprise-level database T-SQL development for data querying, analysis, and script development
    • 1+ years with C# or similar coding language experience
    • Experience using SSIS for ETL processing
    • Very strong understanding of relational database structures, with a proven ability to learn the structure of a relational database
    • Ability to execute and prioritize a large number of tasks, and resolve issues and resource conflicts without aid from direct manager or project sponsor 
    • Ability to execute and prioritize a large number of tasks, and resolve issues and resource conflicts without aid from direct manager or project sponsor 
    • Must be a quick learner who excels in a rapidly changing environment 
    • Excellent written and verbal communication skills 
    • Problem-solving skills 
    • Detail-oriented and self-motivated
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.