Guest Services Member
Charlottesville, VA
Resident Services – Guest Services /
PRN (as needed) /
On-site
Do you have dynamic customer service skills? Are you passionate about working with seniors? Come and join a dynamic team of professionals servicing a great community of over 400 senior residents at Westminster-Canterbury of the Blue Ridge (WCBR).
The Guest Services Member is responsible for the gate house and reception area in the WCBR lobby area and provides a visual security presence to ensure that all residents, staff and visitors of WCBR have a safe and pleasant experience while visiting the campus. This is demonstrated through being the communication center point of the community.
The pay rate is a minimum of $15.45/hour.
Responsibilities
- Responsible for making a good first impression, which can impact the success of the organization for a long time.
- Responsible for answering and routing calls, greeting resident and visitors, handling inquiries, and providing information.
- Monitor all apartment and cottage life safety systems, i.e. smoke detectors, emergency pull cords, living unit telephones and initiate emergency procedures as necessary.
- Conduct rounds to ensure a safe and pleasant experience.
- Monitor both vehicular and foot traffic in and around the WCBR campus.
- Assist in transporting residents to various locations as needed during emergencies.
Qualifications
- Experience in Guest Services or Hospitality setting.
- Typically the Guest Services Member is the first line of employees that residents and guest visitors interact with, so a friendly, professional, and helpful attitude is required.
- Basic typing skills and basic knowledge of PC and word processing software required.
- Excellent communication skills.
- Available to work evenings and weekends as required.
- Able to uphold Magnetic Values (Multicultural-Accountable-Game Changer- Nurturing- Empowering-Teachable).
Requirements
- Must have a valid Virginia Driver's license with clean record.
- Current CPR and First aid certification.
- High school diploma, GED or equivalent years of experience.
WCBR offers competitive wages, phenomenal, low-cost to associate health and dental insurance, retirement savings with matching plan, education assistance program, as well as other benefits for full-time staff.
Westminster-Canterbury of the Blue Ridge is a non-profit Continuing Care Retirement Community serving over 400 residents with a mission of responding to the dynamic needs of the aging by providing high quality services and programs in a residential environment. We need YOU to join us in supporting this mission.
WCBR is an Equal Opportunity Employer committed to the hiring, advancement and fair treatment of every individual and does not discriminate against any individual or group of individuals on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation or veteran status.
