Senior Consumer Insights Researcher

Palo Alto, CA (Open to US-based Remote) /
Consumer Insights Research /
Full-time
Are you a researcher driven to understand how people use innovative personal finance and investing technology? Do you have a passion for bringing data to life through compelling visualization and storytelling? If so, Wealthfront’s Consumer Insights Researcher role could be right for you. As the newest member of the growing Research team at Wealthfront, you’ll expand our research program for marketing and growth, focusing specifically on customer journeys, product consideration, choice factors, and product usage and advocacy. You’ll spend your time learning why and how customers use our world-class products with the goal of improving the customer experience and helping more people find Wealthfront. You’ll work as a trusted researcher to business partners across the company, including close collaborations with Marketing, Product, and Data Science.  

This is an ideal opportunity to help build a research program supporting an ambitious growth plan. The mixed-methods researcher filling this role will be more quantitative by nature, working primarily with survey, product, and social listening data, but also possess skills to design and conduct qualitative research independently. You’ll be joining a centralized research organization where Consumer Insights and User Research support Wealthfront’s mission to build and grow financial products that favor people, not institutions.

Responsibilities:

    • Expand and maintain our client journey research program, from brand awareness through product adoption
    • Partner with growth, product marketing, and data science teams to turn your insights into action 
    • Based on your research, design new experiments in partnership with data science and the Growth product team 
    • Craft a research roadmap that aligns stakeholders on the objectives, timelines, and methodologies of research projects
    • Be an advocate for customer experience within Wealthfront and help socialize insights throughout the company 
    • Present research findings to stakeholder teams and the executive leadership team

Qualifications

    • Minimum 3+ years professional experience as a researcher in consumer product companies, ideally within technology companies
    • Mixed-methods researcher with demonstrated expertise in quantitative data analysis and experience conducting qualitative research 
    • Must be fluent in marketing funnels, with experience thinking about the customer experience from the brand-awareness level through to ongoing usage of Wealthfront’s products 
    • Must have exceptional presentation and writing skills to educate, persuade, and inspire 
    • Track record of working cross-functionally as a partner to product teams, marketing teams, and data scientists 
    • A resourceful researcher who can develop research plans to creatively account for time and resource constraints 
    • Thrives as a self-starter in fast-paced environments
    • Personal finance or investing knowledge/experience is a big bonus, but not required
    • Graduate or equivalent degree in the social sciences, statistics, or similar field