Fraud Investigator - Fixed Term Contract (6 Months)
Remote
Operations – Client Experience Operations /
Fixed Term Contract - FT /
Remote
About the team:
The Fraud Investigations team is part of Wealthsimple’s Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple’s Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple’s services.
The Investigator will be responsible for evaluating incidents of suspected financial crime committed against Wealthsimple and its customers and make recommendations about future measures. The Investigator will proactively identify potential financial crime through in-depth analysis, and effectively respond to reported claims of financial crime.
This is a fixed-term position (6 month contract) reporting to either the Identity & ATO or Invest & Crypto teams.
In this role you will have the opportunity to:
- Conduct comprehensive, detailed investigations of suspected financial crime activity
- Engage in critical thinking and leverage data analysis techniques and pattern detection to uncover financial crime
- Utilize internal systems and tools for obtaining information and documenting cases
- Remediate activity deemed fraudulent/suspicious as per industry and business best practices
- Manage multiple cases at a time and maintain case closure Service Level Agreements within specified timeframes
- Communicate directly with customers to investigate and resolve cases
- Participate in weekly and monthly calibration sessions with peers and relevant internal staff to identify financial crime trends
Skills we are looking for:
- Minimum 1 year fraud experience
- High attention to detail and the ability to think strategically
- Resourceful, persistent and able to thrive in fast paced environment
- Demonstrated knowledge of fraud management frameworks, processes, controls, prevention systems and technology specifically within a financial services environment (experience with crypto and blockchain is a bonus)
- Ability to collect, organize and analyze large datasets with precision and accuracy
- Excellent communication (written and verbal), analytical skills, and detail oriented skills
