Associate, Crypto Product Operations

Toronto, Ontario / Remote
Operations – Core Operations /
Permanent Full Time /
Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $40 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

About the role
As an Associate, you will join our Crypto Product Operations team to help deliver frictionless, reliable, accurate, and timely client experiences across an expansive set of products & features. Our Product Operations team is a part of the Wealthsimple Operations business unit that provides the back-end technology, operations, and platform that powers our key Wealthsimple products. It continues to expand to deliver a wider breadth of financial services to our clients and supports the broader organization in operationalizing key priorities. We are always striving to deliver best-in-class operations for the products we support.

In this role, you will deliver and continuously improve the key processes that help power our Crypto product. You will manage projects from ideation to completion, and work collaboratively with Product Ops management, fellow Product Ops team members, Finance, Data, Compliance, and Engineering teams.

In this role, you will have the opportunity to:

    • Work closely with the Execution function of our Crypto Product Operations team and support our key processes with a no-ego attitude (roll-up-your-sleeves mentality). All while ensuring key tasks are being done correctly and promptly.
    • Collaborate with our Finance, Data & Reconciliation teams to address any deviations within our processes between expected results versus actual reality.
    • Own the problem-solving of distinct Crypto Product Ops projects and independently engage with leadership and stakeholders to drive the answer forward.
    • Facilitate effective communication across our multiple partners, from internal stakeholders to external vendors, regulators, and auditors.
    • Grow into a subject matter expert and support your fellow associates, specialists, and internal partners so everyone can level up their knowledge.
    • Find opportunities to strengthen our internal controls, reduce any weaknesses/risks, and help scale processes within our product operations team.
    • Collaborate with external teams to ensure our key processes & controls are supporting our stakeholders and their deliverables.
    • Work closely with our Compliance & Finance teams to ensure our processes, controls, and reporting are adhering to regulatory standards (i.e CIRO, OSC).

Skills we are looking for:

    • Relevant Experience: 1-3 years of demonstrated success in a fast-paced environment either in brokerage operations, accounting, startups, or other operations roles in related fields.
    • Naturally Curious: Relentlessly pursuing to find the root cause of a problem, and willing to further expand your own knowledge & competencies.
    • Proactive & Action Oriented: Acts without being told what to do. Takes full ownership of work and proactively identifies problems. Striving to make the next day better than the last.
    • Organization & Planning: Plans, organizes, schedules, and budgets time in a productive manner, allowing for a focus on key priorities.
    • Collaboration: Excellent interpersonal skills and experience in highly collaborative environments.
    • Efficient: Ability to produce significant output with minimal wasted effort. Finds the path of least resistance to the problem definition, solution and execution.
    • Communication: Speaks plainly and truthfully. Communicates complex ideas in a simple & easy-to-understand way for any audience (e.g. engineering, finance, operational teams, executive team)
    • Honesty & Integrity: Doesn't cut corners. Does what is right, not what is politically expedient.
    • General interest or experience in crypto and its various applications (i.e Staking, Trading, Wallets & Transfers, DeFi) is nice to have.
    • Experience with general ledgers, large datasets, advanced Excel skills, and familiarity with SQL is a plus.
Why Wealthsimple?
🤑 Competitive salary with top-tier health benefits and life insurance
📈 Retirement savings matching plan using Wealthsimple Work
🌴 20 vacation days per year and unlimited sick and mental health days
📚 Up to $1,500 per year towards wellness and professional development budgets respectively 
🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 
🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
💖 Company-wide wellness days off scheduled throughout the year

We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.