National Support Center Representative

Lee's Summit, MO /
Headquarters – National Support Center /
Full-Time Hourly
The National Support Center teammate makes impact by performing essential duties such as data entry, customer service and other aspects of support work to ensure projects begin on time and are completed without problems. This is an important role for the company because our mission is to create a remarkable experience by rebuilding properties and building lives. This role ensures we are delivering just that. As a detailed, multitasker who thrives in a team environment, the National Support Center teammate will handle multiple aspects of project and administrative work and communicate timelines and changes. Special consideration will be given to bilingual (Spanish/English) candidates. Learn More - Watch Our Video 

This is a full-time hourly position with a starting pay of $12-14 per hour with opportunity for advancement and annual increases.

Responsibilities Include (teammates may be asked to do some or all of the following)

    • Research guidelines & submit permits and N.O.C. requirements for the city and county projects are scheduled to be completed in
    • Monitor the status of necessary permits in order to ensure projects are able to start on time
    • Coordinate payment for inspection and re-inspection fees
    • Communicate with customers or field staff via phone, email and/or text
    • Create project schedules and monitor as needed depending on permitting, materials and labor resources
    • Order materials for projects to ensure seamless timeline for project completion
    • Create and edit work orders
    • Communicate changes for work orders timely both internally and with work crews
    • Review sub-contractor invoices and determine payment, submitting those that are approved for payment
    • Schedule mid and final inspections and monitor project timeline to determine if inspection changes need to be made and communicated
    • Create and review estimates
    • Prepare final invoices
    • Keep all systems updated timely
    • Manage and find solutions to urgent or emergent scheduling issues that come up after hours or weekends, as needed
    • Special projects from time to time
    • Collection support
    • Executive teammate support

Job Requirements

    • High school diploma or General Education Degree (GED)
    • Proficient in the use of MS Office, G-Suite (Google products)

Will Be Working With

    • Customer Service Team
    • Project Admins
    • Project Managers
    • Sales Reps
    • Office Managers
    • Supply Houses
    • Subcontractors
    • Executive Team
Since our beginning in 2010, we’ve been hiring competent, high integrity, motivated and dependable teammates – this may be an ideal opportunity for you to make a difference and join a team who cares about you, your development and creating remarkable experiences in our industry!

Background, motor vehicle, drug & employment checks will be required.