User Researcher (Contractor)

Various /
Contract Pool /
About the role

User researchers are at the heart of uncovering people's needs, helping to inform design decisions with insight and empathy. They help the wider team develop a deep understanding of the people that use services and the organisations that deliver them.

We’re an inclusive employer, and we care about diversity in our teams. Let us know in your application if you have accessibility requirements during the interview. If you’d like to understand more about inclusion at FutureGov, contact Faith.


    • Design, plan and carry out research activities to support design around some of the most complex public policy challenges 
    • Manage the research process from recruiting participants, preparing discussion guides, moderating research sessions
    • Work with multidisciplinary teams to analyse research data and synthesise clear and actionable finding
    • Bring research to life through high-quality deliverables and help the team to communicate findings to a wider audience to support and drive decision making 
    • Grow your knowledge of and capability in using different research methods
    • Contribute to the wider design research community

Experience and mindset:

    • Some knowledge and experience of basic research methods e.g. contextual interviews, ethnographic fieldwork, moderating group conversations, data analysis, usability testing 
    • Understanding of basic techniques for analysis of research data and synthesis of findings
    • Apply detail, focus and rigour to all research activities 
    • Experience of working collaboratively in multi-disciplinary teams 
    • Some experience of presenting clear research findings in a range of formats and contexts
    • An awareness of the need to align user research with organisational goals to support decision-making and action 
    • Able to develop relationships with clients and key stakeholders
    • Able to juggle competing priorities and comfortable with delivering at pace
    • Natural curiosity and empathy for people 
    • Advocate for responsible research by considering ethical and accessibility factors throughout
    • Interested in all things local government and health, digital design and delivering better public services

Why work at FutureGov?

    • The opportunity to achieve impact in the public sector through your work
    • Flexible working to help you function at your best
    • Generous parental leave
    • We’re collaborative, and will readily give our time to help your development and invest in your training
    • We’re a great team and regularly hang out together - whether that’s our Friday team breakfasts, summer retreats or interest groups to help everyone connect
    • Everyone has a voice - inclusivity and respect are key to our culture
    • We help you make time for the things that matter through generous holiday allowance, pension schemes and paid volunteer days
    • Drinks and snacks in our studio
    • Great location by The Shard with a rooftop terrace, regular discounted massages and events hosted by our office space
The closing date for this role is the 26th March 2021.