Content Designer

UK Wide /
Design & Research /
Full Time / Permanent
About FutureGov

FutureGov is a change agency, on a mission to build 21st-century public sector institutions that are catalysts for change in the internet and climate era. We support organisations with digital transformation, service design and community development, building on the best of places to organise for change and radically improve outcomes for communities in the 21st century. 

We’re going through an exciting period of change and growth. Because of this, we’re now looking to bring in an exceptional individual for this role.

At FG we are transforming communities and public institutions for the better. We have a strong track record in delivering advisory, digital and organisational transformation in central Government. From large scale transformations to smaller projects, we can provide practical advice, deliver major change and digital innovation to our clients.

We are a trusted brand and have a well-established presence within the Public Sector but have ambitions to go further and develop our offer to the Central Government sector. We are proud of the fact that we ‘punch above our weight’ and often successfully compete with much larger consultancies within the marketplace.

We’re a Living Wage Employer. We encourage applications from women, disabled, ethnic minority candidates and all underrepresented groups. Let us know in your application if you have accessibility requirements during the interview. If you’d like to understand more about this or anything relating to inclusion at FutureGov, contact the people team.


About the role:

We’re looking for a Content Designer, who will be responsible for designing high quality content for our clients across digital and non-digital channels. 

You’ll work in multidisciplinary teams to design how people find, understand, access and use products and services, while considering how the right content is used in the right places. You’ll also work with clients to make sure they have a clear approach to producing, managing and maintaining content. 

Content design is a new practice area at FutureGov, so we’re looking for people who can help us build the discipline, working with our new Head of Content Design. This means the role is a good fit for someone who values working independently, and is excited by the prospect of helping to shape a content design practice, rather than someone who is more comfortable working within an established or larger team.

What you'll be doing:

    • designing content across digital and non-digital channels at all levels of user interaction – from high-level flows and journeys, to specific interface details
    • creating and editing content in line with style guides and using plain English
    • writing clear and accessible technical documentation and guides/reports, applying best practice, content standards and approaches.
    • working with analytics, data and research insights to support content design decisions
    • supporting user research, working with other design specialists to test content, information architecture, and prototypes
    • applying a user-centred approach to designing and managing content requirements as part of agile ways of working and delivery
    • advocating for how FutureGov adopts best practices for content design across the organisation and on all client projects

Skills and experience (essential):

    • experience of delivering high-quality content design work for online and offline journeys, as part of a wider service 
    • experience working with hypothesis and user need based approaches when iterating and improving content
    • knowledge and experience of how to design solutions that work for everyone, including usability and accessibility considerations to meet user needs and deliver the best possible user experiences
    • experience of producing content as part of a multidisciplinary agile team
    • the ability to operate in a fast-paced environment, balancing internal business priorities with external delivery and work on client projects
    • to be willing to travel in the UK to work with our clients for the purposes of project delivery and prepared to stay overnight on occasion if required (subject to Covid restrictions)

    • We’ll understand if you're exceptional in some areas, but you're not as strong in others. You don’t need to have experience in central or local  government to work with us, but it is important that you’ve worked on some reasonably complex user facing services.

Skills and experience (desirable):

    • experience working as a content designer in a Government department
    • experience of working in an agency or consultancy
    • experience of defining and working with metrics/KPIs to measure success 
    • an understanding of service design, interaction design and design research principles, so that you can assist with these elements of a project if needed.

Why work at FutureGov?

    • the opportunity to achieve impact in the public sector through your work
    • flexible working to help you function at your best
    • generous parental leave
    • 25 days annual leave allowance excluding bank holidays
    • we’re collaborative, and will readily give our time to help your development and invest in your training
    • we’re a great team and regularly hang out together - whether that’s our Friday team breakfasts, summer retreats or interest groups to help everyone connect
    • everyone has a voice - inclusivity and respect are key to our culture
    • we help you make time for the things that matter through generous holiday allowance, pension schemes and paid volunteer days
    • drinks and snacks in our studio
    • Access to equity in the business through a share incentive plan
    • A focus on wellbeing with access to a range of wellness activities and an annual fitness challenges
    • An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities
    • Green incentive programmes including electric vehicle leasing and the cycle to work scheme
    • At least two paid days off a year to volunteer for causes that you are passionate about
Salary: £35k - £47k, depending on experience