Customer Activation Manager
Sydney, New South Wales
Sales /
Full time /
Hybrid
About Weel
Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending.
As we work towards becoming the epicentre for how every business manages and spends money, we keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability, where every team member's contribution is valued as the key to our success.
We've hit some major milestones, including a successful $20m Series A raise. Our funding is being put to good use, helping us to grow and strengthen our product offering, and most importantly, invest in a team of exceptionally talented people.
A number of notable highlights and accolades we're proud to include:
-Joining forces with payment providers, Visa and Nium, to bring even more value to our customers.
-The successful launch of our sophisticated new brand that positions us for future growth beyond Australia
-Listed on the Australian Financial Review - Most Innovative Companies
-Winning 'Partnership of the Year' alongside Slyp at the 2022 Finnies
-Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards
-Welcomed over 1,000 attendees at our inaugural Virtual CFO Summit in 2022.
It's hard to put into words what makes our culture at Weel so special. But one thing's for sure - we'll always give you the space to explore your passions and have some fun along the way.
Your impact
As a Customer Activation Manager at Weel, you’ll guide our new customers through a smooth and successful onboarding experience. You’ll own the implementation process end-to-end, ensuring every customer feels confident, well-informed and supported.
You will bring strong technical, project and change management skills, paired with a hyper-organised approach. You’ll create and execute onboarding plans, automating when it makes sense, and continuously improving our processes.
This role is highly collaborative - you’ll work closely with Sales, Customer Support, and Engineering to remove blockers and ensure a seamless handover and setup.
This customer-facing role is ideal for someone who loves process, problem-solving and turning first impressions into lasting partnerships.
We’re scaling quickly, which means there’s plenty of opportunity to shape how we work. If you love building, delivering with impact, and creating standout customer experiences, we’d love to meet you.
More on the day-to-day:
-Own the implementation process for new customers from kickoff through to activation and handoff to Customer Success.
-Act as the primary point of contact during onboarding, delivering a white-glove experience that builds trust and confidence.
-Develop tailored implementation plans based on customer goals, use cases, and technical requirements.
-Coordinate with internal teams (Sales, Product, Engineering, Support) to remove blockers and ensure timely, successful launches.
-Drive product adoption by guiding customers through setup, configuration, and early usage.
-Continuously improve onboarding documentation, playbooks, and automation to scale implementation efforts.
-Provide feedback to Product and Engineering teams based on customer onboarding experiences and feature gaps.
-Track key onboarding metrics (time-to-value, adoption, activation rate) and report on progress to leadership
Here’s what you’ll bring to the role:
-3+ years of experience in customer success onboarding and implementation - preferably in SaaS, fintech or accounting software.
-Strong client-facing skills with a consultative, solutions-oriented mindset.
-Excellent project management and organisational skills; you're able to juggle multiple implementations at once.
-Comfortable with technical tools, APIs, integrations, and data workflows.
-Empathetic communicator who can simplify concepts for non-technical audiences.
-Bias toward action and a passion for improving processes and customer experience.
Bonus Points: Experience with ERP/Accounting Software
Our growing list of Weel perks:
🥇Options package - we feel and act like owners because we are!
🎂Birthday leave and a budget to celebrate you!
🎉 Country-wide team events (and travel budgets for interstate employees)
👶 A progressive parental leave policy
🥳 Quarterly budgets for team bonding
🧘🏻♀️Wellness leave (no need to throw a “sickie” – your mental well-being is just as important as your physical health)
🪴Study leave and limitless career-growth opportunities
❤️🩹 Access to our Uprise Employee Assistance Program
🐶 Pet-friendly offices
🌞 Summer Fridays
We love our private space within WeWork, right in the heart of the city. With bottomless mugs of free coffee, puppy picnics and regular recreational activities, there's something for everyone. We're a hybrid workplace with flexibility to promote a healthy work-life balance.
We love our face to face time and operate in a hybrid environment, with 3 days a week based in our central Sydney CBD office. With bottomless mugs of free coffee, puppy picnics and regular recreational events, there’s something for everyone. We're a hybrid workplace with flexibility to promote a healthy work-life balance.
We're better together
At Weel, we’re committed to fostering an inclusive and equitable workplace that promotes and values diversity: a place where everyone can bring their authentic, whole selves to work.
We celebrate uniqueness and diversity of experiences because we know that bringing together different points of views is our strength.
Our values are: (1) bias towards action; (2) relentlessly exceeding customer expectations; (3) collective accountability; and (4) speed through simplification.
If you don't think you meet all the requirements of the role, but align with our values, we would still love to hear from you!
