Site Reliability Engineer

U.S. Remote /
Engineering /
Full-time
Welcome is a virtual event platform for high-end, branded events. Using Welcome, a single person can create a jaw-dropping experience that feels like an Apple product launch. We've built the first five-star virtual event venue and have the product and services to match. Our flagship product allows our customers to create an event that feels like an interactive TV show. There is nothing else like it.

We’re well-funded by top VCs. Within three months of a soft launch we’ve already signed a Fortune 500 company and the world‘s largest investment fund. Over the next few years, we project that we will be the number one player in the space with massive market share, resulting in huge revenue and valuation.

This is an incredible opportunity for the right person to have a massive impact on Welcome’s business. We are growing insanely fast and looking for a strong site reliability engineer to join our world-class team, match the tsunami of demand we are already experiencing, and help us grow even faster.

You want your work to have significant and measurable positive impact. You love bringing people together. Your happiness comes from the joy of others, and you look forward to building stand-out moments of delight into the Welcome experience. You are a keen problem solver and team player. You take pride in the craftsmanship of your work, and appreciate when it is rewarded; our customers are fine with fewer features, but are not okay with broken features. The site reliability engineering role at Welcome encompasses architecture, design, implementation, and testing to ensure we build and release products in a way that upholds the luxury quality of our brand.

Responsibilities

    • Be part of an inclusive, collaborative team that embraces healthy discussions and supports each other in their goals
    • Use the core principles of change management, monitoring, emergency response, capacity planning, and production readiness reviews to run the platform, continuing to keep the Welcome experience best-in-class.
    • Troubleshoot and provide deep level of debugging for complex production issues, including performance and function issues.
    • Work to automate detection and resolution of recurring issues in the production environment
    • Master our development and infrastructure processes, then improve them. Continually leave each of these in a better state than when you found. Drive engineering improvement from the bottom up

Basic Requirements

    • 3+ years of professional software experience
    • Experience designing, debugging and running fault tolerant large-scale web applications with zero downtime
    • Systems engineering experience in enterprise scale internet service engineering or related role
    • Excellent written and verbal communication skills

Preferred Requirements

    • Ruby/Python/BASH scripting experience
    • Experience maintaining services with WebRTC or other audio/video technologies
    • Track record of being a top performer in current and past roles

Our Investments in You

    • Competitive salary and equity compensation
    • Great medical, dental, and vision insurance options
    • Fitness, cell phone, and internet reimbursements
    • Top-of-the-line work computer
    • $2,000 budget to build your dream home office
    • Opportunities to attend the most high-end virtual events in the world
Welcome embraces diversity and is proud to be an equal opportunity employer. As part of our commitment to diversifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status.

We are composed of a diverse group of entrepreneurs, dreamers and builders who believe that exceptional, high-quality experiences can seamlessly bring people together, invite collaboration, and provide a meaningful sense of belonging. If you align to these principles and have what it takes we’d love to hear from you.