German Customer Success Representative

Germany /
Corporate – Customer Success /
Full-Time
/ Remote
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE OF THE JOB

The Customer Success Representative will work with the European Legal Team and is responsible for handling regular transactional client business, supporting and shadowing Business Development Directors, creating client meetings, and closing new business in their own right.

The role requires a large degree of cooperation among BDDs and other stakeholders involved in the sales cycle process. Some traveling may eventually be required.

MAIN DUTIES

Development of an effective understanding of the Company’s business and services.
Promotion of Welocalize’s competitive value and expertise in the life sciences translation industry.
Management of key transactional customer accounts, working closely with the existing business development team.
Researching and identifying new business opportunities and supporting BDDs with opportunities.
Make presentations to senior managers and decision-makers.
Draft and deliver proposals, with assistance from the wider Sales Team.
Develop and maintain key account plans and reporting that identify opportunities for the company to deliver value, strategic motivators, main stakeholders, buying processes and forecast sales.
Be a positive representative of the company and its brand in the marketplace.
Conduct all sales activities with the highest degree of professionalism and integrity.

KEY COMPETENCIES REQUIRED FOR THIS ROLE

Education Level

Bachelor’s degree (B.A.) from a college or university a plus, related experience and/or training required.

Experience

Experience in sales or sales support environment.
Excellent knowledge of the sales cycle.
Excellent verbal and written communication skills.
Strong interpersonal and presentation skills.
Strong computer skills.
Native-Level in German writing and speaking.
Ability to build new relationships and maintain current ones.
Self-motivated individual with a positive attitude.
Ability to take initiative.
High energy and entrepreneurial spirit.
Ability to adapt to changing work environment.

Key competencies 

Can provide persuasive communication.
Focuses on building a credibility-based relationship.
Understands the importance of SMART objectives and is Results Orientated.
Thinks commercially and can interact with commercial people.
Strong company & industry awareness.