Legal Customer Success Representative

London, United Kingdom
Corporate – Customer Success /
Full-Time /
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The Sales Success Representative will work as a part of the global Sales Team and is responsible for the generation of new leads, the closing of new business, and up-selling within the current client accounts.

While often working on her/his own initiative, the role requires a large degree of cooperation among all stakeholders involved in the sales cycle process. Some traveling will be necessary.


- Extensive experience in legal sales is a must for this role.
- Development of an effective understanding of the Company’s business and services.
- Promotion of Welocalize's competitive value and expertise in the localization industry.
- Researching and analyzing industries in order to identify new business opportunities.
- Establishing and maintaining client relationships.
- Working knowledge of our contact database, invoicing system, and project management software.
- Working with the Program Directors, Enterprise Project Managers, and/or Project Manager (PM) to create account plans, RFPs, SOWs, and quotes and ensuring that administrative details are handled efficiently and effectively.
- Working effectively as a team with operations to exceed client expectations.
- Working in a global team defining the underlying value proposition and service offerings for your existing clients and new client targets.
- In conjunction with your manager, taking responsibility and accountability for designated clients and projects.
- Collaboration with your manager and global team to define internal and external expectations and align those to specific deliverables.
- Attending and participating in weekly department meetings.
- Identifying and resolving client concerns.
- Participation in industry conferences to network, acquire industry education, build new leads, and sustain current client relationships. Generating profitable sales that meet territory objectives through meeting and/or exceeding established sales targets.
- Cultivating and building strong business relationships with key decision-makers.
- Management of the complete sales cycle from prospecting through to closing.
- Prospecting via phone, e-mail, and other mediums; follow-up calls, and emails.
- Demonstrating and educating the value of the service to the buyer.
- Obtaining and provision of territory information regarding market intelligence and penetration.
- Accurate planning and reporting of all sales-related metrics.
- Generation of a qualified pipeline for new business and existing clients.
- Completing required sales reporting and ensuring accurate 90-day, 60-day, and 30-day forecasts are updated weekly.


College education, bachelor’s degree (BA) or master's degree, or equivalent combined work experience.

Required skills:
- Must have Sales Experience in the legal sector (e-discovery, litigation, and IP are the primary areas) and be able to demonstrate success in a similar industry and position or similar.
- Must have current experience working with a sales quota on a monthly/yearly basis.
- Sales experience in the Legal Services sector or in the Translation / Localization space.
- Must have an understanding and proven track record working with Salesforce or related CRM.
- Has a track record of procuring leads on his or her own while “owning” the business.
- Has a track record of finding, closing, and maintaining business including new and existing accounts. Strong computer skills.

Other relevant skills:
- Excellent written and verbal communication skills.
- Detail-oriented.
- Positive attitude.
- Outstanding problem-solving skills.
- Ability to work well with others and independently in a multi-cultural atmosphere.