Business Development Director - AI Services

United States
Corporate – Customer Success /
Full Time /
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Main Purpose

The Business Development Director will work globally with production, marketing, operations management and senior leadership to acquire new business in the target territory. In this role, you’ll be responsible for representing the voice of the customer to drive customer satisfaction and developing a deep understanding of our customer’s needs and challenges to win wallet share.
This individual is the key to the customer relationship, ensuring that Welocalize is identified as a trusted partner for technology and other industry customers. Your role is contributing to the overall customer experience through a customer-centric sales methodology to identify, target, and win new business at strategic targets across industries. The ideal candidate has solid business judgment with a track record of business development, solution selling, and strong overall sales management. This position offers an unparalleled opportunity to leverage one’s understanding of enterprise sales inside one of the world’s leading AI Services and Localization companies.

As a Business Development Director at Welocalize, your responsibilities will include:
•    Identify and qualify future AI Services customers and build Develop and execute account strategies to drive revenue growth, up-sell and cross-sell opportunities.
•    Partnering with the Solutions Architects, and Program Directors, to create territory, account, and opportunity plans, RFPs, SOWs, and quotes and ensuring that administrative details are handled effectively and efficiently. Primarily responsible for the development of commercial strategy within bid and pitch development.
•    Working within and maintaining customer data in Salesforce, including but not limited to sales forecasts, plans, activities, opportunities, pipelines, and related data.
•    Working in a global team defining the underlying value proposition and service offerings for existing clients and new client targets. Coordinating RFP/RFQ/RFI responses, as needed with the support of additional team members.
•    In conjunction with your manager, helping to generate a higher return on our sales and marketing efforts to produce a larger volume of target clients.
•    In conjunction with your manager and global team, moving opportunities along the sales process to help achieve closed sales above budget (up to and including closing).
•    Educate clients and internal partners to keep everyone up to date on industry trends, competitors, and emerging customer needs.
Collaborating with the global team to define internal and external expectations and aligning those to specific deliverables. Contribute to broader business and commercial strategies with detailed knowledge of industry and customer expectations

•    Experience in business-to-business sales experience in professional services and technology solutions is strongly preferred.
•    Experience in closed sales in new business within the company or externally in the AI industry and position.
•    An understanding of working in a customer-centric sales methodology, a plus.
•    A track record of lead generation, key account targeting, qualifying, and closing a new business including new and existing accounts.
•    Experience of enterprise-level sales experience in the AI Data Services industry.
•    Demonstrated ability to create and execute a successful business development strategy.
•    Demonstrated competence in working independently to structure, negotiate, and close multi-million dollar accounts with leading companies, particularly in the technology industry.
•    Strong analytical and quantitative skills; strong bias towards data-based decision making, and comfort with financial and operational analysis.
•    Excellent communication and persuasion skills; demonstrated success getting buy-in for innovative and bold projects.
•    Tenacity and sense of urgency; the ability to make things happen quickly with large, less nimble customers.
•    Ability to travel approximately 30%, including customer visits and planning and attending industry events, as required.

•    Provides Persuasive communication
•    Shows strong Negotiation Skills and Situational Awareness
•    Focuses on Building a credibility-based Relationship
•    Thinks Commercially has a deep understanding of implementation and converting pilot programs to recurring revenue.
•    Strong Company & AI/ML Industry Awareness
List of Benefits:
- Medical Insurance
- Telemedicine Benefit
- Dental Insurance
- Vision Insurance
- FSA and HSA
- Life and Disability Insurance
- Vacation Time: unlimited
- Sick Time: 6 days per year
- Paid Holidays: 8 days per year
- Employee Assistance Program
- 401 (k) Retirement Plan
- Paid Maternity Leave
- Paid Adoption Leave

Salary Range: $120K to $150K.