Talent Community Manager - Community Experience

Portland, OR /
Talent and Community – Talent Management /
Full Time
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MAIN PURPOSE OF JOB

The Talent Community Manager is a part of the Global Talent Community team, and your primary role is to acquire, support, and develop our global community of over 100,000 talented individuals. This community is one of Welocalize's greatest assets, and is at the center of our ability to deliver services to our client.

At a manager level, you will own projects and drive execution. You will own strategy within the Community Experience focus area and help guide decision making. You'll be constantly innovating not only the way you work but the shape of the team you work closely with. Your work must always be an example of the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.


Responsabilities:

    • Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork
    • Have ownership of a part of a function in creating business case around it
    • Represent the company and the Welocalize brand
    • Innovate strategies for the owned functional project
    • Support functional strategy definition and implementation (Online and Offline)
    • Proactively support and promote the Welocalize Brand in social media
    • Innovate training (content and presentations)
    • Innovate resourceful reports with variables that have an impact upon company’s vision
    • Create analysis with valuable results from all initiatives
    • Handle Financial Management actions that affect functional area
    • Escalation point for issues with team members or function
    • Be able to have technical conversations and use data to drive change in other departments

REQUIREMENTS

    • Education Level
    • Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.

    • Experience
    • More than 5 years’ relevant experience in the functional area
    • Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
    • Ability to stay organized and informed in such an environment
    • Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
    • An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
    • Taking the initiative to proactively assess and mitigate risks
    • Enjoys working in a team and derives energy from being within a team, contributing to the team's success
    • Team-player with the ability to problem-solve and show initiative
    • Advanced Knowledge in Marketing/PR/Recruitment/Account management
    • Ability to prioritize ongoing projects based on business needs and urgencies that can arise
    • Team work and contributing to the team's success
    • International Social media strategy (how it affects the Welocalize brand; why is important to be active; how you can attract people, manage visible feedback)
    • Fluency in written and verbal English
    • Strong data literacy, PowerBI experience a plus
    • Proven ability to learn new processes and tools
    • Positive and energetic, thrives in all kinds of social situations, regardless of culture

KEY COMPETENCIES REQUIRED FOR THIS ROLE

    • Excellent Customer Service
    • Curious
    • Naturally inclined towards Quality in all areas of responsibility
    • Persuasive Communicator with a focus on transparency and building relationships
    • Problem solver with a drive for Continuous Process Improvement
    • Passionate about Learning
    • Analytical mindset