AIS Quality Manager – 3-Month Contract
Argentina
Corporate – Quality /
Full Time /
Remote
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are looking for an AIS Quality Manager to join our team on a temporary 3-month contract. This role offers hands-on experience and the chance to make an immediate impact.
Role Overview
The AIS Quality Manager is the squad team member on a squad(s) that is responsible for ensuring that Welocalize meets client deliverable acceptance criteria. Performance includes, but is not limited to adherence to all client and project specific requirements, diversity of token in data delivered, and defect-free deliverables.
The role involves managing service delivery quality for the client, as well as overseeing key tasks and initiatives. The Quality Manager is responsible for engaging with customers to define and document quality requirements, setting clear expectations, and collaborating with production teams to ensure these standards are achievable. To maintain high performance, the Quality Manager will monitor customer Objectives & Key Results (OKRs) and take proactive measures to ensure that quality targets are consistently met.
Main Duties
- The following is a non-exhaustive list of responsibilities and areas of ownership of an AIS Quality Manager:
- Monitor deliverable performance on accounts managed by Program Squad(s) on which they are assigned.
- Flag and action areas of delivery that are performing beneath client thresholds.
- Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalation matters while maintaining client-facing quality-relevant documentation relating to language quality.
- Adapt existing quality frameworks to ensure they are able to satisfy customer needs.
- Escalate to leadership where existing frameworks are not fit for purpose and influence the creation of new, fit-for-purpose quality frameworks.
- Work with Learning and Development team to ensure efficacy and maintenance of all available training, regularly reviewing performance data linked to learning content.
- Customer point of contact for all quality-related matters.
- Action when necessary to ensure quality SLA is being met.
- Monitor and flag deliverables performing beneath defined thresholds.
- Initiate Quality Improvement Plan (QIP), RCAs or CAPAs, as needed. If QIP is deemed unsuccessful, inform Program team accordingly.
- Ensure and execute and/or coordinate regular quality measuring for clients with LQA SLAs/commitments.
- Regularly prepare and present quality reporting to clients as needed.
- Support the development of customer initiatives, internal initiatives, or new processes. Assess current processes to drive process improvements.
- Where required, train suppliers on customer and customer-specific tools.
Experience
- Proven experience in fast-paced, client- and data-centric environments.
- Strong track record in working with data structures, queries, and analysis.
- Knowledge of quality principles and best practices.
- Excellent communication skills, with the ability to present structured arguments to diverse audiences, including colleagues, customers, and vendors.
- Knowledge of the AI data services industry, with a keen interest in its technology, processes, competitive landscape, and emerging trends.
- Strong problem-solving skills, with attention to time constraints and accountability for the quality of deliverables.
- Flexible and adaptable, with the ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven environment.
- Proactive problem-solving mindset, with the ability to assess and mitigate risks.
- Creative thinking for identifying areas for improvement is desirable.
- Ability to solve standard situations independently, in line with company policies and procedures.
- Able to work collaboratively within a team or independently as required.
- Ability to prioritize ongoing projects based on business needs and emerging urgencies.
- Excellent written and verbal communication skills in English; fluency in an additional language is preferred.
- Experience in direct communication with partners and customers is an advantage.
- Familiarity with Agile methodology and/or Lean Six Sigma is a plus.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
- May manage a team or act as a point of contact for external resources.
- Responsibilities can include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints or resolving problems.
Supervisory Responsibilities:
Key Competencies
- Is a strong Listener and effective Collaborator.
- Understands the importance of Objective & Key Results (OKRs) and is Results Orientated.
- Actively drives Performance and Delivers results.
- Proactively develops clear solutions to complex problems.
Job Reference: #LI-JC1
