As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Solutions Architect is the trusted Sales Engineering partner to Business Development and Account Managers, weaving solution storytelling and technology approaches into winning proposals for existing and future customers. The Solutions Architect must have significant expertise in both commercial strategy as well as process, workflow, and technology in the language services space, supported by experience crafting and showcasing unique narratives through written or presentation form. The SA is responsible for the management of, development, and implementation of the solutions offering in partnership with Operations, Sales, Marketing, and Product.

- Solution Design and Win

- Support the Commercial organization to inbound client prospects to understand customers’ vision and design ideal program solutions.

- Manage bid process, from curation through delivery, ensuring and gaining input and buy-in from relevant stakeholders including Finance, Operations, Commercial, Tech, etc.

- Instill masterful commercial storytelling throughout communications with customers, to focus on quality and partnership at all stages of the solutioning process.

- Attend early sales and project planning meetings with client representatives, Welocalize business and project management owners, and support the selling process through win.

- Assess client needs utilizing existing program implementations and market best practices to design winning solutions and commercial models for current and future customers.

- Deploy, maintain, and deliver demo environments for CMS – TMS connectors.

- Instrument Pantheon (Internal Service Delivery Platform) configuration in alignment with operations teams requirements.

- Ideate as required with stakeholders and implementation teams to build new production models in a rapidly evolving business context.

- In partnership with Operational leaders, craft a quality assurance and program structure proposal for each customer that surprises and delights buyers.

- Guide current and future customers and partners toward tangible data-driven outcomes and an aligned vision using Welocalize offerings, and products, and help customers envision integrating Welocalize offerings into their processes and requirements seamlessly.

- Ensure correct instrumentation of tech and processes in new account onboarding.

- Support Project Managers / Functional Managers through implementation, to reinforce fidelity to customer requirements.

- Representing client requirements into Welocalize‘s Product roadmap and engineering implementations through the development of business requirements, and generating product ideas.

- Representing Welocalize within industry forums and attending conferences as needed.

- Take responsibility for mentoring junior members of the team, providing training and support to the production team, and supporting the Sales team as equal trusted partners.

- As required by customers, collaborate with other teams to develop, measure, and report pre-defined cost and savings efforts for production, in other words, solution production efficiencies for the benefit of both Welocalize and customers.

- A good understanding of the overall Multilingual, AI / ML solutions and services business (outside of engineering) and the company strategy.

- Ability to manage multiple proposals and projects in tight turnaround and rapid deadlines. Managing tasks and collaboration with flexibility and urgency across a global team.

- Experience in pre-sales or post-sales roles with external clients across various industry markets.

- Excellent writing and communication skills, with the ability to communicate and (as needed) demonstrate complex multilingual services concepts to a wide range of audiences.

- Strong interpersonal skills: teamwork, ability to learn new skills quickly, excellent written and verbal communication skills.

- Good organization, prioritization, and time management skills.

- Excellent interpersonal skills in a culturally diverse environment.

- Able to clearly communicate detailed information both verbally and in a well-written document.

- Flexibility and ability to learn new technologies.

Colleague degree in a related area or equivalent working experience.

 Medical Insurance

 Telemedicine Benefit

 Dental Insurance

 Vision Insurance

 FSA and HSA

 Life and Disability Insurance

 Vacation Time: 15 days per year (increases with years of service)

 Sick Time: 6 days per year

 Paid Holidays: 8 days per year

 Employee Assistance Program

 401 (k) Retirement Plan

 Paid Maternity Leave

 Paid Adoption Leave