Client Program Manager

Dublin, Ireland /
Production – Client Services /
Full Time
Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, interpretation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The CPM will manage accounts directly and will work closely with CSD / SCSD on account strategy, project strategy and Team management.  
The CPM will be directly involved in sales cycle of new customers, managing existing projects and creating strategy for long term key clients.  The CPM will manage a line of project managers and specifically collaborate on long-term strategy. The CPM will also take a leadership role in designing and introducing innovative tools, processes and procedures that create barriers to entry, improve margins and efficiency, increase client satisfaction and expand our business with the client.   
The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Program Manager: 
• Manage a client portfolio of one or more clients, circa $1.5M +   
• Provide account leadership working closely with CSD/SCSD on specific implementations to achieve customer strategy   
• Delivers all output in line with the Welocalize 4 Pillars Strategy of Customer Service, Innovation, Quality and Global Teamwork
• Demonstrate mastery of the initiation, planning, execution, control and closure of complex and dynamic projects
• Be capable of managing complex, multi-component, multi-dependency projects in a dynamic environment 
• The ability to follow an agreed process, to analyse situations and apply the appropriate process
• Responsible for training PM/SPM’s on standard processes  
Customer Strategy
• Prepare and run face-to-face quarterly business reviews for clients
• With CSD/SCSD, Develop annual customer goals and strategy
• Identify and articulate customer business opportunities to CSD/SCSD
• Ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level
• Knowledge and awareness of business trends
• Knowledge and awareness of the competitive landscape. Possess, maintain and apply knowledge of technologies, markets, customers and competitors to support key strategies 
Team management
• Ability to build a team in line with project requirements 
• Ability to ensure that the correct resources are in place to deliver a project successfully
• Ability to manage performance issues and, where necessary, to complete a disciplinary process
• Supervise, manage, motivate and develop a team of project managers to deliver client projects
• Responsible for guiding PM/SPM’s on standard processes  
Project Management
• Lead and participate in creating Project Management standards
• When assigned to specific initiative, provide training and guidance on implementations 
Financial Management 
• Expertise of financial requirements of project management and the implications of deviation from standard finance practices
• Strong ability in setting pricing to a commercially viable margin and maintain margin targets throughout project/account lifecycle
• Demonstrate strong ability to maximise margins on a project/account through innovation & global teamwork
• Provide guidance to clients and Enterprise Program Director on strategic pricing 
• Identify cost control models for large and enterprise projects
• Contribute to proposals and strategic sales opportunities 

Education Level 
• Master’s Degree OR Bachelor’s Degree and experience in the industry in lieu of Master’s Degree acceptable Experience 
• Demonstrated considerable experience in Project Management
• Demonstrated experience working internationally or directly with international product development
• Experience working in technology related company
• Demonstration of localization experience - Experience with Translation Management Systems
• Experience in authoring client documents such as SOW’s, proposals, processes, and ‘post mortems’  
• Experience in managing financial budgets, budget reconciliation and budget reporting
• Solid understanding of estimation process and strategy, incl. execution alternatives, creative solutions to achieve client objectives, alternative pricing and costing schemas, etc.
• Strong experience in devising and implementation of innovative and tailored practical solutions in timely fashion
• Ability to analyze monthly reports and then devise and implement practical solutions in response to any identified trends or shortcomings. • Ability to travel for work engagements is a must 

 Other relevant skills
• Good working knowledge of any other localization/translation software is an advantage
• Excellent communication skills with the ability to influence
• Excellent literacy skills both written and verbal.
• Strong sense of ownership of the designated client accounts(s)
• Ability to adapt in changing work environment
• Ability to consider multiple perspectives in order to devise the most suitable customer and account strategies
• Ability to think outside the box
• Analytical skills with strong attention to detail
• Ability to manage multiple priorities  in a fast-paced, time-sensitive and deadline-driven work environment
• Positive attitude towards automation and new technologies
• Ability to manage large diverse remote teams   
Key competencies: 
• Encourages Escalation from their team, to ensure critical decisions get made
• Actively Drives their projects and teams and has an positive Impact
• Shows good Negotiation Skills And Situational Awareness
• Understands the importance of SMART objectives and is Results Orientated
• Can establish & Develop Processes and procedures as part of a client program
• Understands the need for and can provide Mentoring & Coaching to team members