Process Improvement Manager
India
Corporate – People & Places /
Full Time /
Remote
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As a Process Improvement Manager, your role is pivotal in enhancing efficiency, streamlining processes, and optimizing workflows across our data solution offerings. Let’s delve into the specifics of your responsibilities:
Please note that the working hours will be (10:00 PM IST to 7 AM IST), and this will be a WFM position with night allowances.
Comprehensive Work Study:
- Analyze Work Processes: Dive deep into the intricacies of work processes across various projects & break down individual components.
- Conduct Time & Motion Studies: Document, observe, and measure tasks and workflows.
- Identify Efficiency Opportunities: Pinpoint bottlenecks, redundancies, unnecessary steps, and other areas for improvement.
Throughput Analysis:
- Client-Specific Insights: Review Guidelines & study throughput patterns for all our clients to determine target throughputs.
- Evaluate Workloads: Understand variations in tasks & the reason for them.
- Recommend Tailored Solutions: Propose enhancements to optimize client-specific throughputs.
Process Optimization:
- Lean & Six Sigma Methodology: Apply Lean principles and Six Sigma tools to understand, document, and improve the workflows.
- Standardize Work Methods: Develop and validate time standards for different types of projects. Roll out standardized work models.
- Collaborate with Cross-Functional Teams: Work closely with engineers, annotators, quality managers, talent, and project managers.
Continuous Improvement Culture:
- Mentor and Train: Share expertise & provide training on updated processes.
- Monitor Impact: Assess the effectiveness of process enhancements.
- Drive Efficiency: Foster a culture of continuous improvement.
Qualifications:
- Education: Bachelor’s degree in Industrial Engineering, Operations Research, or a related field.
- Certification: Lean and/or Six Sigma Black Belt certification.
Experience:
- Proven track record in conducting time-and-motion studies, process optimization, and efficiency improvement.
- Strong analytical skills and attention to detail.
- Excellent communication and collaboration abilities.
- Ability to mentor and train team members effectively.
