Director of Global IT
Chiswick, London, UK
IT – IT /
Full-Time /
Hybrid
As the WEP Clinical Director of Global IT, you will be responsible for helping drive the future IT strategy and ensuring that we currently have robust and secure systems in place. This position requires strategic oversight of WEP Clinical’s IT infrastructure (including clinical systems), cybersecurity, and technology-driven innovation. You will also be responsible for ensuring that all systems and IT-related processes meet the needs of our Quality Management System (QMS). This role will optimise IT systems to enhance operational efficiency and ensure data security across multiple jurisdictions.
The role contains hands-on and hands-off components, necessitating technical leadership capability balanced with refined team management skills. Demonstrable experience working in a clinical environment with a strong QMS is essential, as is a customer service approach for both the WEP teams and our Clients.
The Director of Global IT will report directly to the executive leadership team and play a key role in shaping the company's technology landscape, ensuring robust, secure, and scalable systems.
What You'll Do:
- Develop and lead the implementation of WEP Clinical's global IT Infrastructure strategy in alignment with organisational goals and objectives.
- Develop the strategy to maximise the efficient and results-driven use of key data within and outside the organisation.
- Overall responsibility for all IT systems and ensure systems' scalability, security, and performance across global operations.
- Collaborate with senior leadership and cross-functional teams to drive technological innovation and identify opportunities for digital transformation.
- Ensure cybersecurity measures comply with international data protection laws (e.g., HIPAA, GDPR) and industry best practices.
- Oversee global IT operations, including system audits, risk assessments, and identifying and mitigating vulnerabilities.
- Lead initiatives to improve operational efficiency by strategically implementing process automation, standardised workflows, reusable frameworks, and productivity-enhancing solutions.
- Build, lead, and mentor a global IT team, fostering a culture of customer focus, accountability and continuous improvement.
- Lead technological initiatives that enhance WEP Clinical's business capabilities and market advantages.
- Develop and manage IT budgets, ensuring cost-effective use of resources while maintaining high performance and security standards.
- Act as a key partner to the Quality team to ensure that IT systems comply with regulatory and security requirements.
- Develop business continuity and disaster recovery plans, ensuring systems and data are protected and recoverable in the event of incidents.
- Evaluate and manage relationships with third-party software vendors and service providers to ensure the best technology solutions for the company.
- Ensure consistent IT support, troubleshooting, and maintenance across all company locations, meeting agreed service-level objectives.
- Design, develop, implement, and oversee global IT systems, policies, and procedures to maintain operational excellence.
- Create and facilitate a Systems Strategy and Systems Roadmap through project systems and solutions design.
- Champion employee training initiatives to effectively use enterprise software, tools, and systems globally.
- Monitor industry trends and emerging technologies to maintain WEP Clinical's competitive technological edge.
What You'll Need:
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (Master’s Degree preferred).
- 10+ years of progressively responsible IT experience, with at least 5 years in a senior leadership role.
- Extensive experience implementing and managing clinical trial management systems (CTMS), electronic data capture (EDC), electronic Trial Master Files (eTMF) and clinical research systems.
- Experience with GxP compliance and computer system validation (CSV).
- Proven experience managing global IT operations in a fast-paced, multi-jurisdictional environment.
- Demonstrated experience leading transformation and working with disruptive change that enables a future-ready organization.
- Expert knowledge of IT infrastructure, systems management, and cybersecurity protocols.
- Strong understanding of data protection laws, compliance, and information security frameworks (HIPAA, GDPR, etc.).
- Demonstrated leadership skills with the ability to mentor, inspire, and lead high-performing IT teams globally.
- Strategic thinker with strong business acumen and the ability to align IT initiatives with broader company goals.
- Experience with budget management and financial oversight for IT departments.
- Excellent problem-solving, decision-making, and project management skills.
- Exceptional verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
- Strong vendor management skills and experience negotiating with software providers.
- Project management qualifications are beneficial but not mandatory.
What We Offer:
Private healthcare insurance
Long-term illness Cover
Death in service cover
Salary sacrifice pension
Annual leave
Paid maternity & paternity leave
Volunteer day
What Sets Us Apart:
WEP Clinical partners with sponsors to help patients and physicians gain early access to medicines when no other treatment options are available. WEP Clinical has over 15 years of experience distributing products to over 120 countries worldwide to treat unmet patient needs.
We're Committed to Our Team:
WEP has many initiatives to encourage wellness, growth and development, and team relationships. Check out our LinkedIn Life Page to learn more about our team events, and all that we do to support our employees.
We're Committed to DEI:
At WEP Clinical, acceptance, recognition, and engagement are the core of our DEI values. We are committed to giving employees opportunities for personal and professional success and growth, embracing everyone's unique identities.
Our services include:
Access Programs
Clinical Trial Services
Patient Site Solutions
Clinical Trial Supply
Market Access and Commercialization
WEP Clinical is a smoke-free, drug-free, and alcohol-free work environment.
WEP Clinical is an equal-opportunity employer. WEP Clinical does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. WEP Clinical will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.
