Technical Product Manager (Media Quality)

Remote /
Product & Technology – Product /
Permanent
Whereabouts: Within CET +/- 9 hours and have some restrictions on hiring engineering
Interviews: Around 4-6 hours over a few weeks, including some practical work
Salary: Starting at £80,000 | $140,000 for USA-based candidates
Reporting to: Ingrid Ødegaard, CPO
Ask us anything: careers@whereby.com 

“A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.” Deep Nishar

Please note: If you aren’t seeing this role advertised on https://jobs.lever.co/whereby the role is likely closed for new applications. Unfortunately, we are not always in control of where our roles are posted as many websites post our roles without our express consent. For this reason, you may be reading out of date information - we are so sorry about that. Our careers team is always on hand to answer questions, drop us a line at careers@whereby.com

Your mission at Whereby*
Ensure great quality in calls for our users, and lead our media team to work systematically with measuring quality, understanding, and solving issues and bugs.
*This is the mission that moves you and your team through our strategic roadmap, and should be your focus for up to a year or two.


What is Whereby all about
Freedom to work from anywhere: our mission with Whereby is to give people freedom to live and work where they thrive.
📍 Our global HQ is in Oslo, Norway, but our users (and team) are worldwide - having been used in nearly every country in the world by millions of folk. 🌏
By making it possible to collaborate as well over video as you can in real life, we want to give you the choice to work from where your life happens. To allow you to be in a place where you can think and focus, but also allow a seamless and instant connection with others when you need to.
For our 90 team members, and also for our customers, we know that the ability to decouple location from work can be life-changing. They can afford the house they want, can spend less time commuting, be closer to nature, and their children get to grow up seeing their grandparents every day. Everyone on our team enjoys the enormous benefits that a flexible work policy brings, and we truly believe the future of work will gravitate towards our vision of the future.

Product at Whereby
We strongly believe in the superpowers of an empowered, passionate and cross-functional product team. We are a product-led business who strive to evolve our product alongside users, exceed their expectations and delight them. We try to ensure both that we are building the right thing and building the thing right. We analyse data, talk to users, prototype and iterate. We focus on discovering and solving user problems, not just building and shipping features. As a member of our product team you’ll take on a key role in this process and see your work be used by millions of users worldwide.


🔍 What we're looking for in our Technical Product Manager
We're looking for someone who has experience leading technical work on large-scale products and architecture, but with a strong user focus. Call quality is central to our product experience, and you will be the point of contact for the product organization to collaborate with the technical team working to ensure high quality. You can translate product and design ideas into technical plans with an experimental approach to validating what works. You enjoy collaborating and have great abilities to process and synthesize information, and can be creative in coming up with ideas.


🌎 We believe in everyone
We fundamentally believe talent is distributed to all of us in equal measure. We open our doors (physical or url) to everyone and we see our differences as a strength; it’s this philosophy that drives us towards our mission.
This means we see your unique history as having a value money cannot buy; we believe in the strength of every intersection of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity.


⚒️ The nuts and bolts of the role*
* Please do not see everything in this job ad as "must have", but rather a guiding list of what we're looking for. We know that no candidate will be the perfect match for all we've mentioned in this posting, so don't be afraid to apply if you feel you're close to the brief but not "spot on"

Your attributes

    • 👩🏾‍💻 Data-informed
    • 🎨 Creative
    • 💛 Product-mindset
    • 📈 Goal-orientated
    • 💪 Relentless

Your previous experience

    • You are a current Product Manager, Technical Product/Program manager, Engineer, or in similar roles
    • You have experience with the JavaScript (React.js and Node.js). Experience with WebRTC is a plus
    • You have experience with data visualization and product analytic tools
    • You have proven experience with product management of a large-scale software product, ideally in the consumer market
    • You have very good technical understanding, ideally background in software development. Experience with machine learning, data modelling is a plus
    • Experience with creating and maintaining product and engineering road map
    • You have been leading cross-functional teams with engineers, product managers, marketers and designers
    • Are a really nice person with loads of ambition!

How we'll measure your success🌟

    • User satisfaction with performance and call quality
    • Your team's retention
    • Time to solve media-related bugs

Strategic responsibilities

    • Develop our capability to proactively work with call quality.
    • Together with Engineering build a roadmap and strategy to ensure call quality for our user's worldwide.
    • Work with Engineering and Product to ensure overall product reliability and scalability, with particular responsibility for our infrastructure relating to media.
    • Lead an empowered team composed of engineers through decisions, processes, and culture in a way that creates value for both our users and our business.
    • Bring forward product-elevating ideas to further call quality and our user experience.
    • Liason with browser vendors WebRTC teams to give input on bugs, road map, etc.

Tactical responsibilities

    • Own, maintain, and evolve the way we measure and analyze call quality data.
    • Drive improvements in user satisfaction with call quality.
    • Ensure our work with call quality is driven by user feedback, problems, and needs.

Foundational responsibilities

    • Manage a cross-functional product team and steer day-to-day work on development within your product area.
    • Synthesize information from a variety of sources to maintain and develop your part of the product road map.
    • Work with other PMs and stakeholders across the company, on shaping your roadmap and priorities. As your team will be managing several shared components serving our two business areas (Meetings and Embedded), it's important to understand how your work will unblock other teams.
    • Evaluate if the team is doing the right thing and has a real impact; adjust strategy and priorities accordingly.
    • Communicate strategy, ideas, priorities, plans, effects, and learning to your team and the wider company in an efficient and inspiring way.
    • Coach team members on the quality of product work, giving and receiving feedback, understanding product/design/engineering processes, and cultural knowledge-gaps.
    • Evaluate team members as part of performance evaluation process.
    • Contribute to recruiting processes for new members in your team and in the company.

Your progression

    • We both have opportunities to advance within an expert track within product management, or into people management.


You've read all this way... you may as well apply! 🙌

If you have any more questions, take a peek at our Recruitment FAQ on Notion or drop us an email to careers@whereby.com.

Note: We perform background checks on certain roles. For more information about how and why we carry out background checks, this document is a great starting point. For anything further, please email careers@whereby.com or your Talent Partner. Whereby’s background checks will be carried out by Zinc.