Quality Assurance Manager

Boston, MA /
Supply Chain /
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Quality Assurance Manager, you will work closely with WHOOP Manufacturing, Supply Chain & Operations, Hardware Engineering, and Membership Services teams as you will be responsible for outgoing factory quality testing, field quality, and RMA processes/metrics. You will hands-on debug failures and product returns, analyze and action field diagnostic data, and conduct 8D based Root Cause Corrective Action (RCCA) to ensure clear and actionable learnings are fed back to technical teams to enable design improvement so our members have a best in class hardware product experience.

RESPONSIBILITIES:

    • Collaborate with Hardware, Manufacturing and Membership Services organization to become an expert in product quality assurance related to design, manufacturing and field failures
    • Develop reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
    • Implement quality assurance plans during NPI stages
    • Improve and implement factory and supplier quality processes such as Outgoing and Incoming Quality Control (OQC) (IQC)
    • Develop validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
    • Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
    • Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
    • Perform data analytics on returned product, field reliability and field performance data. Create data visualizations for engineering team and stakeholder visibility
    • Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
    • Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs

QUALIFICATIONS:

    • Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
    • 5+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
    • Strong leadership skill to collaborate with other organizations to ensure quality product and superior customer experience.
    • Understand fundamentals of electromechanical design, manufacturing, and engineering test 
    • Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
    • Impeccable attention to detail, time management, and organizational skills 
    • Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
    • Ability to travel domestically and internationally (up to 15%)
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility