Quality Systems & Regulatory Affairs Manager
Boston, MA
Health & Medical /
On-site
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Quality Systems & Regulatory Affairs Manager (Medical Devices) to navigate and manage regulatory and quality system processes for Medical Device Software. In this role, you will work with the WHOOP Medical Device Team to act as a champion of Quality Systems and Regulatory activities throughout the medical device lifecycle.
As a Quality Systems & Regulatory Affairs Manager, you will be responsible for various regulatory & quality functions, such as leading regulatory submissions, implementation of quality system post-market processes, collaborating with the WHOOP Medical Device Team throughout the product development process, and ensuring compliance with the Quality Management System (QMS). You will hold yourself and the team accountable for developing best-in-class, safe, and effective medical devices that address customer and regulatory requirements. Additionally, you will need to bring best practices and creative problem-solving abilities to support high-speed medical development in a consumer wearable company.
RESPONSIBILITIES:
- Lead U.S. regulatory strategy and submissions for WHOOP’s SaMD products, including FDA 510(k), De Novo classification requests, and pre-submission meetings
- Prepare and submit U.S. regulatory documentation including Q-submissions, De Novo requests, 510(k)s, product change notifications, and post-market reports
- Serve as Regulatory lead on cross-functional teams, advising on design controls, labeling, software documentation, risk management, clinical evaluations, and usability
- Mentor teammates and evangelize quality management and regulatory strategy within WHOOP
- Support development and maintenance of WHOOP’s FDA-compliant QMS, ensuring adherence to 21 CFR 820 and ISO 13485:2016
- Coordinate and lead internal audits, supplier audits, and FDA inspections or third-party audits as needed
- Implement and manage post-market surveillance, including complaint handling, adverse event reporting (MDR), and field actions
- Develop and implement training programs to strengthen company-wide awareness of U.S. medical device and quality system requirements
- Monitor changes in the U.S. FDA guidance, enforcement trends, and relevant standards (e.g., ISO 13485, IEC 62304, 21 CFR 820)
- Foster strong partnerships across Product, Legal, and Engineering to balance speed and compliance in bringing impactful health technologies to market
QUALIFICATIONS:
- Bachelor’s Degree in Life Sciences, Regulatory Affairs, Biomedical Engineering, or related field, or equivalent practical experience
- 5+ years of experience in regulatory affairs and quality management systems for medical device software
- Comprehensive knowledge of global regulatory requirements for SaMD products
- Strong understanding of ISO 13485 and other quality management system standards
- Proven experience in successful product registrations and market clearances in multiple countries
- Excellent organizational, interpersonal, verbal, and written communication skills
- Passion for delivering impactful and high-quality products to people
- Nice to Have: Experience with Consumer Wearable Products, General Wellness Products, Digital Health or Mobile Medical Applications
- Nice to Have: Experience with Machine Learning medical device technologies in an ambiguous, fast-paced, and innovative environment
This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
